Patient Billing & Account Specialist

SHERLOQ Solutions; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Paid holidays

Tuition reimbursement

Supplemental benefits

Job summary

SHERLOQ Solutions in Tampa, FL is seeking a Collections/Customer Service specialist to discuss patient responsibilities after insurance or self-pay balances, establish payment plans, verify coverages, and provide general information on healthcare balances while maintaining HIPAA confidentiality.

Responsibilities include contacting customers with overdue accounts, negotiating installments, resolving billing issues, and updating client records in the FACS system.

Qualifications

• High school graduate or equivalent required.
• One (1) year customer service or collections experience preferred.
• HIPAA confidentiality and privacy awareness is important.

Responsibilities

• Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
• Resolve customer issues and complaints concerning billing.
• Comply with HIPAA and State Consumer Protection Laws.
• Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate dispute forms and update the client's system, if required.
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.

Skills

Customer service

Collections

Communication

Negotiation

HIPAA compliance

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SHERLOQ Solutions in Tampa, FL is seeking a Collections/Customer Service specialist to discuss patient responsibilities after insurance or self-pay balances, establish payment plans, verify coverages, and provide general information on healthcare balances while maintaining HIPAA confidentiality.

Responsibilities include contacting customers with overdue accounts, negotiating installments, resolving billing issues, and updating client records in the FACS system.