Patient Collections Specialist — Compassionate Revenue Cycle Pro

ROM Technologies, Inc.; Clearwater (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

ROMTech in Clearwater, FL is seeking a Patient Collections Specialist to support the Revenue Cycle Management team. You will manage patient accounts with balances after insurance adjudication and engage patients to explain financial responsibility and establish payment plans.

This role requires HIPAA compliance and professionalism, with the ability to collaborate with billing and leadership to resolve accounts and improve collection outcomes.

Qualifications

• HIPAA compliance and patient confidentiality are required.
• Experience in patient collections or revenue cycle is preferred.

Responsibilities

• Review patient accounts to identify balances due after payer adjudication and insurance processing.
• Place outbound calls to patients regarding outstanding balances and payment responsibilities.
• Communicate patient financial responsibility, including deductibles, copayments, coinsurance amounts, and other account obligations.
• Answer patient questions regarding account balances, insurance payments, claim status, statements, and billing activity.
• Document all collection activities, communications, payment arrangements, and account updates within designated systems.
• Work collaboratively with patients to establish payment plans when appropriate and consistent with company policies.
• Escalate disputed, unresolved, or complex accounts to billing, appeals, or leadership teams as appropriate.
• Receive and manage inbound calls related to patient balances and account inquiries.
• Maintain accurate account records and ensure timely follow-up on outstanding balances.
• Protect confidential patient and financial information in accordance with HIPAA requirements and company policies.
• Meet quality, productivity, and collection performance expectations established by management.
• Support reporting, audit, and account reconciliation activities as needed.
• Assist with revenue cycle process improvement initiatives.
• Participate in departmental meetings, training sessions, and professional development activities.
• Provide general administrative support to the Revenue Cycle Management team as needed.
• Performs other related duties as assigned to support operational and business needs.

Job description

ROMTech in Clearwater, FL is seeking a Patient Collections Specialist to support the Revenue Cycle Management team. You will manage patient accounts with balances after insurance adjudication and engage patients to explain financial responsibility and establish payment plans.

This role requires HIPAA compliance and professionalism, with the ability to collaborate with billing and leadership to resolve accounts and improve collection outcomes.