Strategic Collections Specialist | Generous PTO & 401K

Channel | Your Partner in Funding; Marshall (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

Channel | Your Partner in Funding in Marshall, MN is seeking a Collections Specialist to manage early- to late-stage account delinquencies across our working capital and equipment finance portfolios. You will be the primary contact for customer concerns and balance customer satisfaction with profitability.

The role emphasizes decision-making that impacts finances, negotiation of payment plans, and collaboration with sales and management to resolve issues.

Qualifications

• 2-4 years of experience in a high-volume collections environment.
• Based in Marshall, MN and able to work from Marshall, MN office.

Responsibilities

• Contact and collect on past due accounts and arrange timely payments.
• Assess and analyze customers’ ability and willingness to pay, assessing their financial hardships.
• Respond to all customer communications in a professional and timely manner.
• Researches and provides recommendations on customer disputes and complaints.
• Negotiate and document payment plans and/or settlement agreements.
• Make independent decisions on fee waivers and payment plan adjustments, with a keen awareness of their financial impact on the company, to provide flexible, customer-focused solutions that support both retention and revenue objectives
• Coordinate inter-departmental responsibilities to ensure a prompt customer response.
• Conduct research and correspondence regarding customer disputes and collection issues
• Enlist the efforts of sales and senior management to accelerate the collection process when necessary
• Prepare daily, weekly, and monthly delinquency notices and reports
• Special projects or other duties, as assigned
• Provide feedback to Management on trends and issues
• Collaborate with sales, management, and partners to increase awareness of problematic accounts and provide input on resolution strategies when requested

Skills

Communication

Negotiation

Problem solving

Independent work

Time management

Tools

Microsoft Office

Job description

Channel | Your Partner in Funding in Marshall, MN is seeking a Collections Specialist to manage early- to late-stage account delinquencies across our working capital and equipment finance portfolios. You will be the primary contact for customer concerns and balance customer satisfaction with profitability.

The role emphasizes decision-making that impacts finances, negotiation of payment plans, and collaboration with sales and management to resolve issues.