Strategic AR Specialist - Proactive Collections & Relationships

Emerson; Eden Prairie (MN); On-site; USD 49,000 - 91,000; Full time

Benefits offered by this job

Medical insurance with dental & vision

401(k)

Tuition reimbursement

Employee resource groups

Paid time off

Job summary

Emerson in Eden Prairie, MN seeks an Accounts Receivable professional to manage a portfolio of customer accounts, proactively collect payments, and resolve issues to ensure timely collections. You will collaborate with internal stakeholders to meet AR performance goals and support business units across locations.

The role requires 6+ years related experience, strong communication, and proficiency with Excel/Outlook.

Qualifications

• Six (6) or more years business related experience.
• Excellent verbal & written communication skills.
• Intermediate knowledge of Microsoft Excel and Outlook.
• Legal authorization to work in the United States.

Responsibilities

• Maximize collection of overdue AR within an assigned portfolio of Emerson's most strategic customers and monitor trends in delinquent accounts to prioritize collections actions
• Establish and maintain professional customer relationships to maximize collections effectiveness through personal interactions
• Contact assigned strategic customers regarding outstanding invoices to ensure timely payment and coordinate with customer to eliminate roadblocks in payment process
• Research disputed and non-disputed delinquent account balances and recommend accounts that need escalated collection actions with the goal of reducing past due dollars
• Coordinate and work closely with key Emerson personnel to resolve issues preventing or delaying payment
• Leverage Sales Representative relationships for assistance in managing customer behavior
• Participate in AR review meetings with supported business units/sites
• Demonstrate subject matter expertise and exceptional customer service through handling incoming inquiries and resolution of complex problems
• Exercise limited independent judgment and discretion in handling various functional scenarios
• Actively participate and communicate in team-based work group
• Follow company practices and policies
• Perform clerical duties related to accounts receivable/collections
• May provide business unit-specific, system or software training for new hires

Skills

Verbal & written communication

Action oriented

Detail oriented

Customer relationship skills

Education

High School diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Excel

Microsoft Outlook

Job description

Emerson in Eden Prairie, MN seeks an Accounts Receivable professional to manage a portfolio of customer accounts, proactively collect payments, and resolve issues to ensure timely collections. You will collaborate with internal stakeholders to meet AR performance goals and support business units across locations.

The role requires 6+ years related experience, strong communication, and proficiency with Excel/Outlook.