Strategic Collections Specialist

Lever, Inc.; Oregon; On-site; USD 55,000 - 75,000; Full time

Job summary

Lever, Inc. is seeking a proactive Collections Specialist to manage the accounts receivable lifecycle and drive timely payment resolution. You will analyze aging reports, perform reconciliations, and resolve billing disputes by partnering with Sales, Billing, and Finance teams.

The ideal candidate will be a strategic communicator with a customer-centric approach, who maintains meticulous financial documentation and supports month-end reporting in a fast-paced, cross-functional environment.

Qualifications

• Bachelor's degree
• Experience in full-cycle collections and accounts receivable
• Experience with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms
• Strong Excel and reporting skills; ability to analyze large financial data sets
• Excellent verbal and written communication; ability to manage difficult conversations
• Highly organized and detail oriented with strong follow-through
• Ability to multitask and prioritize in a fast-paced environment
• Collaborate cross-functionally and build relationships across departments
• Strong problem-solving and critical-thinking abilities
• Deliver results with integrity and professionalism

Responsibilities

• Manage the collections process for customer accounts, including proactive outreach on past-due balances
• Monitor aging reports and reduce outstanding accounts receivable through timely follow-up and account analysis
• Use HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
• Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
• Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
• Support bad debt reduction by identifying and escalating high-risk accounts
• Maintain accurate documentation of customer interactions, payment commitments, and account status updates
• Prepare aging analysis, collections reporting, bad debt summaries, and status updates for leadership
• Assist with month-end activities and reporting related to collections and accounts receivable
• Provide professional, customer-focused communication to drive timely payment resolution
• Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership

Skills

Full-cycle collections

Accounts receivable

Excel reporting

Verbal & written communication

Detail oriented

Multitasking

Cross-functional collaboration

Root cause analysis

Problem solving

Education

Bachelor's degree

Tools

HighRadius

NetSuite

Salesforce

Job description

Lever, Inc. is seeking a proactive Collections Specialist to manage the accounts receivable lifecycle and drive timely payment resolution. You will analyze aging reports, perform reconciliations, and resolve billing disputes by partnering with Sales, Billing, and Finance teams.

The ideal candidate will be a strategic communicator with a customer-centric approach, who maintains meticulous financial documentation and supports month-end reporting in a fast-paced, cross-functional environment.