Strategic Collections Specialist

Peritus Portfolio Services LLC.; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Peritus Portfolio Services LLC. is seeking an Account Manager in Irving, Texas to handle collection activities, contact customers, and negotiate payment arrangements on outstanding debt.

The role involves following established policies, maintaining a queue of accounts, and performing follow-up actions to secure payments. The candidate should have 2 years of experience in credit/collection or customer service, and a high school diploma or equivalent.

Qualifications

• Excellent written and verbal communication skills.
• 2 years’ experience in credit, collection, or customer service work preferred.
• High school diploma or equivalent required.

Responsibilities

• Follow policies, procedures, and training guidelines.
• Maintain queue of accounts with regular review and follow-up work.
• Conduct fact-finding conversations to locate collateral information.
• Establish payment arrangements with urgency and firm deadlines.
• Skip-trace accounts according to established practices.
• Collaborate as part of a team and maintain confidentiality of information.
• Assist in special projects as requested.
• Demonstrate clear written and verbal communication.
• Be results-oriented and eager to learn.
• Operate with general computer proficiency.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Peritus Portfolio Services LLC. is seeking an Account Manager in Irving, Texas to handle collection activities, contact customers, and negotiate payment arrangements on outstanding debt.

The role involves following established policies, maintaining a queue of accounts, and performing follow-up actions to secure payments. The candidate should have 2 years of experience in credit/collection or customer service, and a high school diploma or equivalent.