Strategic Collections Lead – Multifamily Housing

Indigo Living; West Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Indigo Living in West Des Moines, IA is seeking a Collections Manager to oversee delinquency and rent collection across a residential portfolio. You will serve as the main contact for past-due accounts, develop payment plans, and coordinate with on-site teams and legal processes to minimize delinquencies.

The ideal candidate has at least 3 years in collections or property management, with knowledge of landlord-tenant laws and experience using Yardi and Microsoft Office.

Qualifications

• Associate's degree or equivalent experience preferred.
• Minimum of 3 years in collections, property management, or accounts receivable related work.
• Multifamily housing experience strongly preferred.
• Knowledge of landlord-tenant laws, eviction procedures, and collection practices.
• Experience with property management software; Yardi preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

Responsibilities

• Monitor delinquent accounts across the Indigo portfolio and initiate collection efforts.
• Contact residents about past-due balances; communicate balances, deadlines, and resolution options.
• Develop and oversee payment plans; maintain ongoing communication with residents.
• Review resident ledgers for accuracy and investigate discrepancies.
• Process adjustments for returned payments, NSFs, moves, and other items.
• Coordinate with onsite teams to resolve issues affecting collections.
• Oversee eviction filings, legal deadlines, court dates, and related documentation.
• Maintain delinquency tracking and reporting for leadership.

Skills

Collections

Resident accounting

Accounts receivable

Budgeting & reporting

Communication

Time management

Attention to detail

Education

Associate's degree in Business/Accounting/Finance/Property Management

Tools

Yardi

Microsoft Office

Job description

Indigo Living in West Des Moines, IA is seeking a Collections Manager to oversee delinquency and rent collection across a residential portfolio. You will serve as the main contact for past-due accounts, develop payment plans, and coordinate with on-site teams and legal processes to minimize delinquencies.

The ideal candidate has at least 3 years in collections or property management, with knowledge of landlord-tenant laws and experience using Yardi and Microsoft Office.