Collections Manager

Indigo Living; West Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Indigo Living in West Des Moines, IA is seeking a Collections Manager to oversee delinquency and rent collection across a residential portfolio. You will serve as the main contact for past-due accounts, develop payment plans, and coordinate with on-site teams and legal processes to minimize delinquencies.

The ideal candidate has at least 3 years in collections or property management, with knowledge of landlord-tenant laws and experience using Yardi and Microsoft Office.

Qualifications

• Associate's degree or equivalent experience preferred.
• Minimum of 3 years in collections, property management, or accounts receivable related work.
• Multifamily housing experience strongly preferred.
• Knowledge of landlord-tenant laws, eviction procedures, and collection practices.
• Experience with property management software; Yardi preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).

Responsibilities

• Monitor delinquent accounts across the Indigo portfolio and initiate collection efforts.
• Contact residents about past-due balances; communicate balances, deadlines, and resolution options.
• Develop and oversee payment plans; maintain ongoing communication with residents.
• Review resident ledgers for accuracy and investigate discrepancies.
• Process adjustments for returned payments, NSFs, moves, and other items.
• Coordinate with onsite teams to resolve issues affecting collections.
• Oversee eviction filings, legal deadlines, court dates, and related documentation.
• Maintain delinquency tracking and reporting for leadership.

Skills

Collections

Resident accounting

Accounts receivable

Budgeting & reporting

Communication

Time management

Attention to detail

Education

Associate's degree in Business/Accounting/Finance/Property Management

Tools

Yardi

Microsoft Office

Job description

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The Collections Manager is responsible for managing delinquency and rent collection activities across the residential portfolio. This role serves as the primary point of contact for past-due resident accounts and is accountable for minimizing delinquency through proactive communication, payment arrangements, legal notice administration, court coordination, eviction processing, and collection reporting.

Essential Duties and Responsibilities

Rent Collections & Resident Account Management

• Monitor delinquent accounts across the Indigo portfolio and initiate collection efforts promptly.
• Contact residents regarding past-due balances through approved communication channels. Clearly communicate balances owed, payment expectations, deadlines, and available resolution options. Add in follow-up
• Develop, implement, and oversee individualized payment plans for delinquent residents, maintaining consistent communication and accountability throughout the repayment process.
• Review resident ledgers for accuracy and research account discrepancies.
• Process account adjustments related to returned payments, non-sufficient funds (NSFs), move-ins, move-outs, and other resident accounting matters.
• Collaborate with onsite teams to resolve account issues that may impact collections.
• Initiate and oversee bad debt recovery processes, including securing judgment, wage garnishment and bank levy administration, and follow-up on outstanding balances

Notices, Compliance & Legal Administration

• Prepare, distribute, and maintain documentation of required late rent notices, demand notices, and other collection-related correspondence.
• Ensure all collection activities comply with company policies and applicable federal, state, and local regulations.
• Interpret and apply lease provisions related to delinquency, collections, and resident obligations.
• Maintain accurate records of resident communications, notices served, payment commitments, and legal actions.

Eviction & Court Coordination

• Coordinate eviction filings and related documentation in accordance with legal requirements and company procedures.
• Track legal deadlines, court dates, hearings, judgments, writs, and possession schedules.
• Prepare and organize supporting documentation for legal proceedings.
• Serve as a liaison between property teams, attorneys, courts, and law enforcement agencies.
• Coordinate writ execution and possession activities with the appropriate authorities and onsite teams.
• Attend court hearings when required and represent the company's interests as permitted.
• Maintain portfolio-wide delinquency tracking and collection records and prepare reporting to leadership
• Monitor aging reports, payment plans, legal actions, judgments, and collection status.
• Identify opportunities to improve collection processes and reduce portfolio delinquency.
• Support monthly accounting close activities and reconciliations related to accounts receivable and resident balances.

Qualifications

• Associate's degree in Business, Accounting, Finance, Property Management, or a related field preferred; equivalent experience may be considered.
• Minimum of 3 years of experience in collections, property management, accounts receivable, resident accounting, or a related field.
• Multifamily housing experience strongly preferred.
• Working knowledge of landlord-tenant laws, eviction procedures, and collection practices preferred.
• Experience with property management software; Yardi experience preferred.
• Proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities with the capacity to manage multiple priorities and deadlines.
• Ability to analyze financial information, identify discrepancies, and resolve issues accurately.
• Ability to maintain confidentiality and handle sensitive resident and financial information professionally.