Strategic Collections & Cash Flow Specialist

KBX Logistics LLC; Wichita (KS); Vor Ort; USD 47.000 - 65.000; Vollzeit

Zusammenfassung

KBX Logistics LLC is a Koch company specializing in transportation and logistics. The Collections Specialist will partner with customers and internal teams to resolve balances, improve payment performance, and drive process efficiency while delivering an exceptional customer experience.

The role requires strong communication, problem-solving, and analytical skills, with responsibility for managing portfolios, disputes, and aging commentary to support cash flow health.

Qualifikationen

• Experience communicating with internal and external stakeholders to resolve issues and achieve outcomes.
• Experience leveraging AI in a professional environment OR experience in process transformation and/or process automation.
• Experience in collections, accounts receivable, credit, billing, customer service, or a related finance function.
• Experience working with Microsoft Excel and business systems to analyze account information.

Aufgaben

• Ensure that customers adhere to established payment terms through account monitoring and action.
• Contact customers by phone, email, and customer portals to secure payment commitments, confirm remittance details, and resolve account discrepancies.
• Manage a portfolio of customer accounts and execute timely follow-up on past-due invoices.
• Collaborate with internal partners to identify customer disputes and escalate appropriately to reduce and resolve payment delays.
• Prepare portfolio updates and aging commentary.
• Escalate high-risk accounts, repeat nonpayment, and change in payment behavior to leadership.

Kenntnisse

Stakeholder communication

AI / process automation

Collections / AR / billing experience

Excel / data analysis

Ausbildung

Bachelor's or related degree

Tools

Microsoft Excel

Jobbeschreibung

KBX Logistics LLC is a Koch company specializing in transportation and logistics. The Collections Specialist will partner with customers and internal teams to resolve balances, improve payment performance, and drive process efficiency while delivering an exceptional customer experience.

The role requires strong communication, problem-solving, and analytical skills, with responsibility for managing portfolios, disputes, and aging commentary to support cash flow health.