Strategic Collections & Cash Flow Specialist

Koch Business Solutions, LP; Green Bay (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

KBX Logistics in Green Bay is seeking a Collections Specialist to support customer accounts and cash flow operations. You will work with customers and internal partners to secure payments, resolve discrepancies, and improve payment performance.

You should bring strong communication, problem-solving, and analytical skills. Experience in collections or AR, proficiency with Excel, and a proactive approach to process improvement will help you succeed in this role.

Qualifications

• Experience communicating with internal and external stakeholders to resolve issues and achieve outcomes.
• Experience leveraging Ai in a professional environment OR experience in process transformation and/or process automation.
• Experience in collections, accounts receivable, credit, billing, customer service, or a related finance function.
• Experience working with Microsoft Excel and business systems to analyze account information.

Responsibilities

• Ensure that customers adhere to established payment terms through account monitoring and action.
• Contact customers by phone, email, and customer portals to secure payment commitments, confirm remittance details, and resolve account discrepancies.
• Manage a portfolio of customer accounts and execute timely follow-up on past-due invoices.
• Collaborate with internal partners to identify customer disputes and elevate appropriately to reduce and resolve payment delays.
• Prepare portfolio updates and aging commentary.
• Escalate high-risk accounts, repeat nonpayment, and change in payment behavior to leadership.

Skills

Communication

AI experience

Collections experience

Excel proficiency

Education

Bachelor's degree in Accounting, Finance, or related field

Tools

Microsoft Excel

Job description

KBX Logistics in Green Bay is seeking a Collections Specialist to support customer accounts and cash flow operations. You will work with customers and internal partners to secure payments, resolve discrepancies, and improve payment performance.

You should bring strong communication, problem-solving, and analytical skills. Experience in collections or AR, proficiency with Excel, and a proactive approach to process improvement will help you succeed in this role.