Collections Specialist

Koch; Green Bay (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

KBX Logistics, a Koch company, seeks a Collections Specialist to support customer accounts and cash flow operations. You will partner with customers and internal stakeholders to resolve balances, improve payment performance, and drive process efficiency while delivering exceptional customer experience.

The role emphasizes strong communication, problem-solving, and analytical skills to create value across the business and ensure timely collections.

Qualifications

• Experience communicating with internal and external stakeholders to resolve issues and achieve outcomes.
• Experience leveraging AI in a professional environment or process automation experience.
• Experience in collections, accounts receivable, credit, billing, or related finance functions.
• Experience working with Microsoft Excel and business systems to analyze account information.

Responsibilities

• Ensure customers adhere to established payment terms through account monitoring and action.
• Contact customers by phone, email, and portals to secure payment commitments and resolve discrepancies.
• Manage a portfolio of customer accounts and perform timely follow-up on past-due invoices.
• Collaborate with internal partners to identify disputes and escalate to reduce payment delays.
• Prepare portfolio updates and aging commentary.
• Escalate high-risk accounts and changes in payment behavior to leadership.

Skills

Stakeholder comms

Accounts receivable

AI/Automation

Excel

Education

Bachelor's degree in Accounting/Finance

Tools

Microsoft Excel

Job description

Your Job

KBX is seeking a Collections Specialist to join our team supporting customer accounts and cash flow operations. In this role, you will partner with customers and internal stakeholders to resolve outstanding balances, improve payment performance, and drive process efficiency. The successful candidate will leverage strong communication, problem-solving, and analytical skills to create value while providing exceptional customer experience.

Our Team

This team plays a critical role in supporting the company’s financial health by driving timely collections, resolving customer account issues, and optimizing cash flow. Team members partner closely with customers and cross-functional stakeholders to solve problems, improve processes, and create long-term value for the business.

What You Will Do

• Ensure that customers adhere to established payment terms through account monitoring and action.
• Contact customers by phone, email, and customer portals to secure payment commitments, confirm remittance details, and resolve account discrepancies.
• Manage a portfolio of customer accounts and execute timely follow-up on past-due invoices.
• Collaborate with internal partners to identify customer disputes and elevate appropriately to reduce and resolve payment delays.
• Prepare portfolio updates and aging commentary.
• Escalate high-risk accounts, repeat nonpayment, and change in payment behavior to leadership.

Who You Are (Basic Qualifications)

• Experience communicating with internal and external stakeholders to resolve issues and achieve outcomes
• Experience leveraging Ai in a professional environment OR experience in process transformation and/or process automation
• Experience in collections, accounts receivable, credit, billing, customer service, or a related finance function
• Experience working with Microsoft Excel and business systems to analyze account information

What Will Put You Ahead

• Experience in a role supporting Ocean, or Freight Forwarding, or Less-Than-Truckload (LTL), or Full Truckload, or Rail Transportation
• Degree in Accounting, Finance, Logistics Business, or a related field
• Experience managing business-to-business (B2B) collections

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

Who We Are

KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.
• Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.
• If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.