Cargo Claims Advocate & Recovery Specialist

Koch; Green Bay (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending and health savings

Life insurance

AD&D

Disability

Retirement

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

KBX Logistics, a Koch company, is seeking a Cargo Claims Specialist to support carrier partners and internal teams by researching, investigating, preparing, and filing cargo claims.

You will gather supporting documentation, determine liability, pursue recoveries, and communicate with customers, carriers, and stakeholders to move claims toward resolution.

This role emphasizes accuracy, collaboration, and continuous improvement as you help maximize recoveries and strengthen our claims processes.

Qualifications

• Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
• Experience working with customers, carriers, logistics providers, or transportation stakeholders.
• Experience using Microsoft Office programs (Word, Excel, Teams, Outlook).
• Experience working in cross-functional collaboration with multiple internal and external teams.

Responsibilities

• Research and investigate cargo claim requests to determine eligibility and recovery opportunities.
• Gather, review, and validate documentation for claim filing (invoices, proofs of delivery, freight bills, inspection reports, photos).
• Prepare and submit cargo claims to carriers per contractual requirements and regulations.
• Communicate with customers, carriers, and internal partners to obtain information and advance resolution.
• Maintain accurate claim documentation in claims management systems.

Skills

Multitasking

Customer/Carrier interaction

Microsoft Office (Word, Excel, Teams,+

Cross-functional collaboration

Tools

Microsoft Office

Job description

KBX Logistics, a Koch company, is seeking a Cargo Claims Specialist to support carrier partners and internal teams by researching, investigating, preparing, and filing cargo claims.

You will gather supporting documentation, determine liability, pursue recoveries, and communicate with customers, carriers, and stakeholders to move claims toward resolution.

This role emphasizes accuracy, collaboration, and continuous improvement as you help maximize recoveries and strengthen our claims processes.