Collections Specialist: Optimize Cash Flow & Disputes

Koch Business Solutions, LP; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA

Life insurance

AD&D

Disability

Retirement plan

Paid time off

Educational assistance

Infertility support

Parental leave

Adoption assistance

Job summary

KBX Logistics, a Koch company, is seeking a Collections Specialist to join our team supporting customer accounts and cash flow operations. You will partner with customers and internal stakeholders to resolve outstanding balances, improve payment performance, and drive process efficiency.

The successful candidate will leverage strong communication, problem-solving, and analytical skills to create value while providing exceptional customer experience and maintaining the company’s financial health.

Qualifications

• Experience communicating with internal and external stakeholders to resolve issues and achieve outcomes.
• Experience leveraging AI in a professional environment OR experience in process transformation and/or process automation.
• Experience in collections, accounts receivable, credit, billing, customer service, or a related finance function.
• Experience working with Microsoft Excel and business systems to analyze account information.

Responsibilities

• Ensure that customers adhere to established payment terms through account monitoring and action.
• Contact customers by phone, email, and customer portals to secure payment commitments, confirm remittance details, and resolve account discrepancies.
• Manage a portfolio of customer accounts and execute timely follow-up on past-due invoices.
• Collaborate with internal partners to identify customer disputes and elevate appropriately to reduce and resolve payment delays.
• Prepare portfolio updates and aging commentary.
• Escalate high-risk accounts, repeat nonpayment, and change in payment behavior to leadership.

Skills

Stakeholder communication

AI / process automation

Collections / AR / finance

Excel / data analysis

Education

Accounting / Finance degree

Job description

KBX Logistics, a Koch company, is seeking a Collections Specialist to join our team supporting customer accounts and cash flow operations. You will partner with customers and internal stakeholders to resolve outstanding balances, improve payment performance, and drive process efficiency.

The successful candidate will leverage strong communication, problem-solving, and analytical skills to create value while providing exceptional customer experience and maintaining the company’s financial health.