Strategic Code Enforcement Admin Lead

City of Cleveland, Ohio; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

City of Cleveland, Ohio seeks an Administrative Manager of Code Enforcement to provide high-level administrative, operational, and strategic support to the Commissioner and Bureau Manager. You will optimize division operations through data-driven strategies, manage para-professional staff, and lead training programs and community relations efforts.

The role requires strong leadership, critical thinking, and excellent communication skills, with experience in public administration and GIS/Power BI

Qualifications

• Bachelor’s degree or higher from an accredited institution.
• Experience in community development, urban planning, public administration, or a closely related field.
• Proficiency with data systems, specifically Power BI and the Microsoft Office suite.
• Strong public speaking capabilities and excellent written communication skills.
• Superior interpersonal skills with a track record of resolving conflicts and building cross‑functional relationships.

Responsibilities

• Supervise para-professional staff to ensure operational goals and performance standards are met.
• Lead recruitment and interviewing processes to efficiently fill vacant positions with high-quality talent.
• Design on-boarding protocols to successfully integrate new code enforcement personnel into the division.
• Champion team building and employee recognition initiatives to elevate staff morale and improve retention.
• Equip staff with resources, tools, and support necessary for daily and long‑term professional success.
• Develop a comprehensive training program for code enforcement staff and assist in creating a Code Academy.
• Track employee certifications and monitor compliance to ensure credentials remain current.
• Analyze operational data to optimize workflows and ensure peak performance.
• Collaborate with data team and Manager of Strategic Code Enforcement Initiatives to maximize staffing efficiency.
• Manage division budget constraints and ensure the office runs smoothly within budget.
• Resolve complex escalations and serve as liaison to City Council members and staff.

Skills

Leadership

Critical thinking

Analytical skills

Written communication

Verbal communication

Interpersonal skills

Education

Bachelor’s degree or higher

Experience in community development/public administration

Tools

Power BI

Microsoft Office

GIS

Job description

City of Cleveland, Ohio seeks an Administrative Manager of Code Enforcement to provide high-level administrative, operational, and strategic support to the Commissioner and Bureau Manager. You will optimize division operations through data-driven strategies, manage para-professional staff, and lead training programs and community relations efforts.

The role requires strong leadership, critical thinking, and excellent communication skills, with experience in public administration and GIS/Power BI