Strategic CMDB & Data Analytics Leader

ViziRecruiter,LLC.

Chicago (IL)

Hybrid

USD 120,960 - 181,440

Full time

14 days+

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Job summary

Ahold Delhaize USA is seeking a Senior Manager of CMDB and Data Analytics to lead the strategy, governance, and analytics for the ServiceNow CMDB across the enterprise. The role partners with platform engineering, architecture, and IT leaders to deliver trusted data and actionable dashboards that support service delivery and business decisions.

The position requires strong leadership and data governance capabilities, with a focus on data quality, KPI reporting, and governance across multiple

Qualifications

10+ years of technology experience with a track record of delivering operational outcomes.
8+ years in configuration management, data governance, ServiceNow experience or IT Operations.
3+ years of people leadership experience including coaching, onboarding, and performance management.
Experience supervising CMDB, CSDM, Discovery, Service Mapping and governance practices.

Responsibilities

Define and execute the CMDB strategy, roadmap, and maturity plan aligned with ServiceNow platform objectives.
Establish governance processes, standards, and controls for configuration management and CSDM adoption.
Establish data ownership and accountability models across business and technology teams.
Monitor and manage operational KPIs including CMDB Health, CI completeness, correctness, compliance, and relationship integrity.