CMDB & Data Analytics Lead — ServiceNow Strategy

Ahold Delhaize USA

Salisbury (NC)

Hybrid

USD 120,960 - 181,440

Full time

14 days+

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Job summary

Ahold Delhaize USA is seeking a Senior Manager, CMDB and Data Analytics to lead strategy, governance, and continuous improvement of the ServiceNow CMDB and enterprise analytics capabilities. This leader will collaborate with platform engineering, enterprise architecture, and business stakeholders to provide a trusted data foundation and actionable insights through reporting, dashboards, and analytics.

Location & work arrangement: flexible/hybrid with 3 in-person days at Salisbury, NC; Chicago,

Qualifications

10+ years of technology experience with a track record of delivering operational outcomes.
8+ years in configuration management, data governance, or IT operations.
3+ years of direct or indirect people leadership experience.
3+ years supervising CMDB, CSDM, Discovery, Service Mapping, and governance practices.
Bachelor's degree in CS, Engineering, or related field; equivalent practical experience.

Responsibilities

Define and execute the CMDB strategy, roadmap, and maturity plan aligned with ServiceNow platform objectives.
Establish governance processes, standards, and controls for configuration management and CSDM adoption.
Establish data ownership and accountability models across business and technology teams in the configuration management plan and data certification programs.
Monitor and manage operational KPIs including CMDB Health, CI completeness, correctness, compliance, and relationship integrity; drive improvements.
Collaborate cross‑functionally with Product, Engineering, Infrastructure, Asset, Security and ITSM teams to ensure data and reporting are available for service management.
Lead, coach, and develop a team of CMDB administrators and analytics specialists.
Identify opportunities to automate reporting and data quality management activities.
Establish and ensure compliance with governance requirements and security‑first practices across all activities.
Manage budgets, vendor relationships, staffing models, and resource planning.
Translate business needs into practical ServiceNow solutions and act as escalation point for CMDB governance and analytics issues.
Establish a ServiceNow analytics strategy providing insights into platform usage and service performance.
Develop executive dashboards and KPI reporting for platform performance and service management processes.