Senior Manager, ServiceNow CMDB & Analytics

ViziRecruiter,LLC.; Quincy (MA); Hybrid; USD 120,960 - 181,440; Full time

Job summary

Ahold Delhaize USA is seeking a Senior Manager to lead ServiceNow CMDB and analytics, shaping strategy, governance, and data quality. You will partner with platform engineering, architecture, and business stakeholders to deliver trusted data and actionable insights for service delivery and decision making.

The role directs a CMDB team, drives data quality, and enables enterprise analytics in a flexible hybrid model with in-person days at Salisbury, NC; Chicago, IL; and Quincy, MA.

Qualifications

• 10+ years of progressive technology experience with a track record of delivering operational outcomes.
• 8+ years in configuration management, data governance, ServiceNow experience or IT Operations
• 3+ years of direct or indirect people leadership experience
• 3+ years supervising ServiceNow CMDB, CSDM, Discovery, Service Mapping, and governance practices
• Bachelor's degree in Computer Science, Engineering, or related field; or equivalent practical experience
• Strong financial and operational acumen including budget management
• Ability to influence and collaborate across teams with strong communication skills
• Proven ability to lead execution on complex initiatives in fast-paced environments
• Strong leadership and talent development capabilities
• Experience translating business needs into practical technology support solutions
• Experience with governance, risk management, and operational controls
• Strong data governance, data quality, and data management expertise
• Hands-on experience with ServiceNow Performance Analytics, dashboards, and reporting
• Working knowledge of ITIL/ITSM principles and IT Operations

Responsibilities

• Define and execute the CMDB strategy, roadmap, and maturity plan aligned with ServiceNow objectives
• Establish governance processes, standards, and controls for configuration management and CSDM adoption
• Establish data ownership and accountability models across teams for CI lifecycle management and governance
• Monitor and manage operational KPIs including CMDB health and data integrity
• Collaborate cross-functionally to ensure data and reporting enable service management
• Lead, coach, and develop CMDB administrators, analysts, and governance specialists
• Identify opportunities to automate reporting and data quality activities
• Ensure compliance with process standards, governance requirements, and security practices
• Manage budgets, vendor relationships, staffing models, and resource planning
• Translate business use cases into clear insights and action for CMDB governance and analytics
• Establish a ServiceNow analytics strategy providing insights into usage, performance, and outcomes
• Develop executive dashboards and KPI reporting for platform performance and service management

Skills

Leadership

Stakeholder communication

Data governance

ServiceNow

CMDB

Data analytics

Budget management

Strategic direction

Education

Bachelor's degree in CS/Engineering

Master's degree preferred

Tools

ServiceNow

ITIL

Discovery

Service Mapping

CSDM

Job description

Ahold Delhaize USA is seeking a Senior Manager to lead ServiceNow CMDB and analytics, shaping strategy, governance, and data quality. You will partner with platform engineering, architecture, and business stakeholders to deliver trusted data and actionable insights for service delivery and decision making.

The role directs a CMDB team, drives data quality, and enables enterprise analytics in a flexible hybrid model with in-person days at Salisbury, NC; Chicago, IL; and Quincy, MA.