Senior CMDB & Data Analytics Leader | Hybrid Work

Ahold Delhaize USA

Chicago (IL)

Hybrid

USD 120,960 - 181,440

Full time

14 days+

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Job summary

Ahold Delhaize USA is seeking a Senior Manager to lead CMDB governance, data analytics, and ServiceNow platform initiatives. You will shape the strategy, drive data integrity, and guide a team to deliver actionable insights that support service delivery and business decisions.

You will partner with platform engineering, enterprise architecture, and business stakeholders to ensure trusted data and effective reporting.

Qualifications

10+ years of progressive technology experience delivering operational outcomes.
8+ years in configuration management, data governance, ServiceNow IT Operations.
3+ years of people leadership experience, including coaching and performance management.
Bachelor's degree in CS/Engineering or related field or equivalent experience.
Strong financial and operational acumen, including budgeting and decision making.
Ability to influence and collaborate across teams with strong communication skills.
Proven ability to lead complex initiatives and drive results in fast-paced environments.
Leadership and talent development, coaching, and succession planning.
Experience translating business needs into practical technology solutions.
Experience with governance, risk management, and operational controls.
Strong data governance, data quality, and data management expertise.
Hands-on ServiceNow Performance Analytics, dashboards, and reporting.

Responsibilities

Define and execute the CMDB strategy, roadmap, and maturity plan.
Establish governance processes, standards, and controls for CMDB and CSDM adoption.
Create data ownership models and data certification programs.
Monitor KPIs: CMDB Health, CI completeness, correctness, compliance, relationships.
Collaborate with Product, Engineering, Infrastructure, Security, and ITSM teams.
Lead and develop CMDB administrators, data/analytics specialists, and governance staff.
Identify opportunities to automate reporting and data quality activities.
Ensure standards, governance, operational controls, and security-first practices.
Manage budgets, vendor relationships, staffing, and resource planning.
Translate business use cases and ServiceNow capabilities into insights and actions.
Establish a ServiceNow analytics strategy for platform usage and business outcomes.
Develop executive dashboards and KPI reporting for platform performance.