Senior Manager, ServiceNow CMDB & Analytics (Hybrid)

ViziRecruiter,LLC.; Chicago (IL); Hybrid; USD 120,960 - 181,440; Full time

Job summary

Ahold Delhaize USA is seeking a Senior Manager for ServiceNow CMDB and Analytics to lead a team responsible for the CMDB data integrity and enterprise analytics. You will partner with platform engineering, enterprise architecture, and business stakeholders to deliver trusted data and actionable insights.

The role involves establishing governance, driving improvements in data quality, and delivering dashboards and KPI reporting that influence service delivery and strategic decisions.

Qualifications

• 10+ years of progressive technology experience with a proven track record of delivering operational outcomes.
• 8+ years in configuration management, data governance, ServiceNow or IT Operations.
• 3+ years of direct or indirect people leadership experience, including coaching, onboarding, and performance management.
• 3+ years supervising technical teams or managing ServiceNow CMDB, CSDM, Discovery, Service Mapping, and governance practices.
• Bachelor's degree in Computer Science, Engineering, or a related field, and/or equivalent practical experience.
• Strong financial and operational acumen, including budget management, problem solving, and decision making.
• Ability to influence and collaborate across teams, with strong presentation, written, and verbal communication skills.
• Proven ability to lead execution on complex initiatives and drive results in fast-paced environments.
• Strong leadership and team-building capabilities, including talent development, coaching, and succession planning.
• Ability to translate business needs into practical technology support solutions.
• Experience ensuring compliance with technology governance, risk management, and operational controls.
• Strong data governance, data quality, and data management expertise.
• Hands-on experience with ServiceNow Performance Analytics, dashboards, and reporting solutions.
• Working knowledge of ITIL/ITSM principles, IT Operations, and enterprise support tools

Responsibilities

• Define and execute the CMDB strategy, roadmap, and maturity plan aligned with ServiceNow platform objectives.
• Establish governance processes, standards, and controls for configuration management and CSDM adoption.
• Establish data ownership and accountability models across business and technology teams; implement data certification programs and CI lifecycle policies.
• Monitor and manage operational KPIs including CMDB Health, CI completeness, correctness, compliance, and relationship integrity.
• Collaborate cross-functionally with Product, Engineering, Infrastructure, Asset, Security and ITSM teams to ensure data and reporting availability.
• Lead, coach, and develop a team of CMDB administrators, data and analytics specialists, and governance specialists.
• Identify opportunities to automate reporting and data quality management activities.
• Establish and ensure compliance with process standards, governance requirements, and security-first practices.
• Manage budgets, vendor relationships, staffing models, and resource planning.
• Act as trusted operational partner to leadership; translate business use cases into insights and actions.
• Establish a ServiceNow analytics strategy providing meaningful insights into platform usage and performance.
• Develop executive dashboards and KPI reporting for platform performance and service management processes.

Skills

Leadership

Stakeholder management

Data governance

CMDB

Analytics & reporting

Communication

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

ServiceNow

Job description

Ahold Delhaize USA is seeking a Senior Manager for ServiceNow CMDB and Analytics to lead a team responsible for the CMDB data integrity and enterprise analytics. You will partner with platform engineering, enterprise architecture, and business stakeholders to deliver trusted data and actionable insights.

The role involves establishing governance, driving improvements in data quality, and delivering dashboards and KPI reporting that influence service delivery and strategic decisions.