Hybrid Senior Manager, CMDB & Data Analytics

ViziRecruiter,LLC.

Salisbury (NC)

Hybrid

USD 120,960 - 181,440

Full time

14 days+

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Job summary

Ahold Delhaize USA is seeking a Senior Manager, CMDB and Data Analytics to lead strategy, governance, and continuous improvement of the ServiceNow CMDB and enterprise analytics. You will partner with platform engineering, enterprise architecture, and stakeholders to deliver trusted data and actionable insights.

This role manages a CMDB/analytics team, drives KPI reporting, and develops executive dashboards.

Qualifications

10+ years of progressive technology experience with a demonstrated track record of delivering operational outcomes.
8+ years in configuration management, data governance, ServiceNow experience or IT Operations.
3+ years of direct or indirect people leadership experience, including coaching, onboarding, and performance management.
3+ years supervising technical teams or managing ServiceNow CMDB, CSDM, Discovery, Service Mapping, and governance practices.
Bachelor's degree in Computer Science, Engineering, or a related field, and/or equivalent practical experience.

Responsibilities

Define and execute the CMDB strategy, roadmap, and maturity plan aligned with ServiceNow platform objectives.
Establish governance processes, standards, and controls for configuration management and CSDM adoption.
Establish data ownership and accountability models across business and technology teams.
Monitor and manage operational KPIs including CMDB Health, CI completeness, correctness, compliance, and relationship integrity.
Collaborate cross-functionally with Product, Engineering, Infrastructure, Asset, Security and ITSM teams to ensure data, relationships, and reporting are available to enable service management and operational excellence.
Lead, coach, and develop a team of CMDB administrators and analysts, data and analytics specialists, and governance specialists.
Identify and recommend opportunities to automate reporting and data quality management activities.
Establish and ensure compliance with process standards, governance requirements, operational controls, and security-first practices.
Manage budgets, vendor relationships, staffing models, and resource planning in support of goals and performance commitments.
Act as a trusted operational partner to leadership by translating business use cases and ServiceNow capabilities into clear insights and improvement actions.
Establish a ServiceNow analytics strategy that provides meaningful insights into platform usage, service performance, operational health, and business outcomes.
Develop executive dashboards and KPI reporting for platform performance and service management processes.