Strategic Client Success Partner, Ad-Tech & Pharma

PurpleLab; Wayne (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

PurpleLab seeks a Client Partner to onboard new customers and deepen relationships across the portfolio. You will collaborate with sales, product, and services teams to drive adoption, renewals, and expansion.

In this role you will translate customer outcomes into onboarding and retention strategies, collect data and feedback, and contribute to the product roadmap based on client needs.

Qualifications

• Bachelor's degree in Business, Marketing, Computer Science, or a related field is required.
• 5+ years customer success experience in agency/media planning setting with a focus on Pharma is required.
• Ad-tech experience is required.
• Experience with SQL or other data analytics tools is required.
• Deep experience with onboarding and relationship management in a B2B environment.
• Demonstrated ability to achieve hands-on results working cross-functionally with sales, marketing, and product teams.
• Solid writing and presentation skills to translate detailed content into impactful client success documents.
• Skills of successful candidates include being proactive, collaborative, customer-focused, detailed, persistent, active listeners, and resourceful.
• Requires solid project management, planning, and organizational skills with good attention to detail; ability to work independently as well as part of a team.

Responsibilities

• Successfully leverage PurpleLab’s extensive data set through understanding the Pharmaceutical ad-tech ecosystem from media planning, activation, and measurement from both the agency and dsp/platform perspectives.
• Serve as an adviser to PurpleLab’s prospective and new customers to ensure successful onboarding, engagement, renewals, and expansion of the client relationship.
• Represent the voice of the customer to provide input into every core product, marketing, and sales process.
• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.
• Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.
• Serve as an adviser for platforms and agencies. Including supporting media planning, measurement, data licensing and customer’s AI driven initiatives.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Staying informed about competing products and services.
• Perform other duties as assigned to support business needs and company objectives.

Skills

Data analysis

SQL

Cross-functional collaboration

Customer success

Onboarding

Project management

Communication

Education

Bachelor's degree in Business/Marketing/CS

Tools

SQL

Job description

PurpleLab seeks a Client Partner to onboard new customers and deepen relationships across the portfolio. You will collaborate with sales, product, and services teams to drive adoption, renewals, and expansion.

In this role you will translate customer outcomes into onboarding and retention strategies, collect data and feedback, and contribute to the product roadmap based on client needs.