Strategic Client Success Partner

The Larkin Company; San Francisco (CA); On-site; USD 70,000 - 108,000; Full time

Job summary

The Larkin Company is a leave and disability claims specialist focused on a personal, high‑quality client experience. The Client Success Manager will oversee implementations, maintain client relationships, and coordinate with Operations to resolve escalations.

Responsibilities include driving strategy with stakeholders, presenting to clients, and mentoring coordinators, all while delivering accurate service and timely communication.

Qualifications

• A four-year college degree or a professional certification in a related field is required or equivalent experience.
• At least 3 years of leave of absence administration or related field experience with knowledge of federal/state leave laws.
• Experience in managing client relationships and delivering excellent customer service.
• Strong verbal and written communication skills and attention to detail.

Responsibilities

• Drive client satisfaction by building sustainable processes and policies with clients and internal teams.
• Nurture relationships from implementation through ongoing partnership; conduct on-site visits as needed.
• Lead client management and implementation calls; ensure action items are completed.
• Present recommendations on best practices and leverage benchmarking data to improve client policies.

Skills

Client relationship management

Excellent customer service

Communication

Organizational skills

Problem solving

Attention to detail

Time management

Active listening

Education

Four-year college degree or professional certification

Tools

MS Excel

MS Word

Job description

The Larkin Company is a leave and disability claims specialist focused on a personal, high‑quality client experience. The Client Success Manager will oversee implementations, maintain client relationships, and coordinate with Operations to resolve escalations.

Responsibilities include driving strategy with stakeholders, presenting to clients, and mentoring coordinators, all while delivering accurate service and timely communication.