Strategic Client Success Manager

Lantern; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Paid Parental Leave

Short & Long Term Disability

Life and AD&D Insurance

Commuter Spending

Retirement Savings Plan

Job summary

Lantern is seeking a Client Success Manager to build strong relationships with clients and ensure their success with our solutions. You will work closely with clients to optimize their engagement and develop account plans, driving overall satisfaction and retention.

The ideal candidate should have over 5 years of experience in client management, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. Benefits include paid vacation, health insurance, and retirement savings plans.

Qualifications

• 5+ years of experience in client relationship and/or account management.
• Ability to manage multiple workflows in a fast-paced environment.
• Excellent communication and presentation skills.

Responsibilities

• Cultivate and maintain relationships with a portfolio of clients.
• Develop and execute account plans and deliver business reviews.
• Manage client and broker relationships throughout the client lifecycle.

Skills

Client management skills

Problem-solving skills

Project management skills

Communication skills

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint)

Salesforce

SharePoint

Job description

Lantern is seeking a Client Success Manager to build strong relationships with clients and ensure their success with our solutions. You will work closely with clients to optimize their engagement and develop account plans, driving overall satisfaction and retention.

The ideal candidate should have over 5 years of experience in client management, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. Benefits include paid vacation, health insurance, and retirement savings plans.