Strategic Client Success Manager — Leave & ADA

The Larkin Company; Roseville (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Larkin Company is seeking a Client Success Manager to lead client relationships from implementation to ongoing partnership in a fast-paced environment. You will focus on delivering exceptional service, advising on leave and ADA-related policies, and collaborating with cross-functional teams to ensure successful program go-live and ongoing client satisfaction.

Ideal candidates demonstrate strong communication, organization, and research skills, and can work autonomously while contributing as

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational habits and attention to detail.
• Ability to read, interpret, and advise on policies and laws related to leave and accommodations.

Responsibilities

• Drive strategy with internal stakeholders to ensure high client satisfaction and sustainable processes.
• Nurture client relationships from implementation through ongoing partnership, including on-site visits.
• Lead client management calls, ensure action items are resolved, and manage cross-functional coordination.

Skills

Client relationships

Project coordination

Communication

Autonomous worker

Job description

The Larkin Company is seeking a Client Success Manager to lead client relationships from implementation to ongoing partnership in a fast-paced environment. You will focus on delivering exceptional service, advising on leave and ADA-related policies, and collaborating with cross-functional teams to ensure successful program go-live and ongoing client satisfaction.

Ideal candidates demonstrate strong communication, organization, and research skills, and can work autonomously while contributing as