Strategic Client Success Partner

Knight Office Solutions Inc; San Antonio (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability insurance (short & long)

Job summary

Knight Office Solutions Inc San Antonio, Texas, United States is seeking an outgoing Client Success Manager who will serve as the trusted advisor for Managed Services clients. This role focuses on building relationships, aligning technology with business goals, leading reviews, and driving long-term client success.

You will collaborate with engineering, sales, and admin teams to identify opportunities, communicate value, and ensure project and service excellence across accounts.

Qualifications

• Understanding of project management principles and experience in IT, Managed Services, or a related environment.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities effectively.
• Demonstrated accountability, attention to detail, and a proactive approach to identifying challenges and driving solutions.

Responsibilities

• Build trusted client relationships by understanding each customer's business, infrastructure, and long-term technology goals.
• Lead Business Reviews and ongoing strategic discussions, providing guidance on service performance, technology planning, infrastructure health, project status, and future needs.
• Identify and develop sales opportunities by partnering with Engineering, Sales, and Administrative teams to recommend technology refreshes, infrastructure improvements, and other solutions that deliver business value.
• Coordinate service delivery, projects, purchasing activities, and customer communications to ensure successful outcomes, customer satisfaction, and continued account growth.

Skills

Relationship building

Communication

Organizational skills

Problem-solving

Team collaboration

Education

Bachelor's degree in business-related field

Tools

Microsoft Office Suite

PM tools

Outlook

Word

Excel

PowerPoint

Teams

Job description

Knight Office Solutions Inc San Antonio, Texas, United States is seeking an outgoing Client Success Manager who will serve as the trusted advisor for Managed Services clients. This role focuses on building relationships, aligning technology with business goals, leading reviews, and driving long-term client success.

You will collaborate with engineering, sales, and admin teams to identify opportunities, communicate value, and ensure project and service excellence across accounts.