Strategic Client Success Partner

Hubbell Incorporated; Maryland Heights (MO); Hybrid; USD 60,000 - 95,000; Full time

Job summary

Hubbell Incorporated in St. Louis is seeking an experienced Client Relationship Specialist to support our Northeast customers.

You will be part of the CRM team, ensuring every interaction is exceptional and tailored to the customer, while collaborating with Sales Directors and other key teammates. As a hybrid role, you will be the main point of contact for assigned accounts, drive customer adoption of Aclara products, coordinate with internal resources, and maintain Salesforce opportunity data.

Qualifications

• Bachelor's degree in Business or related field, or equivalent experience.
• Minimum 3 years of proven work experience in a customer service setting.
• Excellent listening, communication and presentation skills.
• Ability to travel up to 10% of the time.
• Ability to partner with outside sales personnel to meet customer needs and grow the business.

Responsibilities

• Serve as main contact for assigned accounts and ensure satisfaction.
• Maximize adoption and growth of Aclara products with customers and distributors.
• Coordinate with Sales Directors, distribution partners, and product managers.
• Liaise between customers and internal teams to ensure policy compliance.
• On-board new customers/distributors within the assigned area.
• Coordinate quotation efforts with internal resources.
• Utilize Salesforce.com and keep opportunity data current.

Skills

Customer service experience

Listening skills

Communication skills

Presentation skills

Travel ability

Team collaboration

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Hubbell Incorporated in St. Louis is seeking an experienced Client Relationship Specialist to support our Northeast customers.

You will be part of the CRM team, ensuring every interaction is exceptional and tailored to the customer, while collaborating with Sales Directors and other key teammates. As a hybrid role, you will be the main point of contact for assigned accounts, drive customer adoption of Aclara products, coordinate with internal resources, and maintain Salesforce opportunity data.