Client Relationship Specialist - Hybrid - St. Louis

Hubbell Incorporated; St. Louis (MO); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Hubbell Incorporated in St. Louis is seeking an experienced Client Relationship Specialist to support our customers in the Northeast region.

You will stay in frequent contact with assigned distributors or direct accounts, working with Sales Directors and product managers to deliver exceptional, tailored service.

This hybrid role requires a Bachelor’s degree and at least three years in customer service, travel up to 10%, and proficiency with Salesforce.com.

Qualifications

• Bachelor’s degree in Business or related field, or equivalent experience.
• Minimum 3 years of experience in a customer service setting.
• Strong listening, communication and presentation skills.

Responsibilities

• Be the main point of contact for assigned accounts.
• Ensure customer/distributor satisfaction meets or exceeds expectations.
• Maximize adoption and growth of Hubbell products.
• Visit key customers/distributors as needed.
• Coordinate with Sales Directors and product managers.
• Liaise between customers and internal teams to ensure policy compliance.
• On-board new customers/distributors in your area and grow relationships.
• Coordinate quotations with internal resources.
• Maintain Salesforce opportunity data and leads.

Skills

Customer service experience

Communication skills

Presentation skills

Collaboration with sales

Travel readiness

Education

Bachelor’s degree in Business or related field

Tools

Salesforce.com

Job description

Job Overview

We are hiring an experienced Client Relationship Specialist to support our customers in the Northeast region.

Job Overview

We are hiring an experienced Client Relationship Specialist to support our customers in the Northeast region.

Our CRM team is the driving force behind our high-level customer interaction. Our CRM team ensures every customer interaction is exceptional and tailored to meet the customer. Stay in frequent touch with assigned distributor or direct customer accounts while working in conjunction with appropriate Sales Directors and other key team members.

Position is hybrid, based in St. Louis

A Day In The Life

• Ensure that existing customer/distributor satisfaction meets or exceeds expectations.
• Operating as the main point of contact for any and all matters specific to assigned accounts.
• Maximize customer adoption and growth of Aclara products.
• Visit identified key customers/distributors on an as-needed basis.
• Work cohesively with assigned Sales Directors, distribution channel partners, and product managers
• Liaison between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies.
• Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships.
• Coordinate the efforts of Aclara staff members in support of customer issue resolution.
• Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines
• Coordinate any quotation efforts with appropriate Aclara internal resources.
• Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.

What will help you thrive in this role?

• Minimum of a Bachelor’s degree in Business or a related field, or equivalent experience.
• Minimum 3 years of proven work experience in a customer service setting.
• Excellent listening, communication and presentation skills.
• Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.
• Ability to prioritize among competing tasks.
• Ability to travel up to 10% of the time.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.