Client Relationship Specialist (Hybrid) - St. Louis, MO

Hubbell Incorporated; Maryland Heights (MO); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Hubbell Incorporated is seeking an experienced Client Relationship Specialist to join the Aclara team in a hybrid role based in St. Louis, MO. The CRS will be the primary liaison for assigned accounts, driving customer satisfaction and product adoption while coordinating with Territory Managers and product teams.

The role requires 3+ years of customer-facing experience, strong listening and communication skills, and the ability to travel up to 30% to visit key customers and distributors.

Qualifications

• Bachelor's degree in Business or related field, or equivalent experience.
• 3+ years of proven work experience, customer facing field highly preferred
• Excellent listening, communication and presentation skills.
• Ability to travel up to 30% of the time.

Responsibilities

• Ensure existing customer/distributor satisfaction meets or exceeds expectations.
• Main point of contact for assigned accounts.
• Maximize customer adoption and growth of Hubbell products.
• Visit identified key customers/distributors as needed.
• Coordinate with Territory Managers, distributors, and product managers.
• Liaise between customer/distributor and internal teams to ensure policy compliance.
• On-board new customers/distributors and develop existing relationships.
• Coordinate quotations with internal resources.
• Use Salesforce.com to manage leads and opportunities.

Skills

Customer relationship

Communication skills

Presentation skills

Team collaboration

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Job Overview

We are hiring an experienced Client Relationship Specialist to join the Aclara team! Our CRS team is the driving force behind our high-level customer interaction. The CRS team ensures every customer interaction is exceptional and tailored to establish high customer satisfaction. Stay in frequent touch with assigned distributor or direct customer accounts while working in conjunction with appropriate Territory Managers and other key team members. This position is hybrid, based in St. Louis, MO. Remote on Mon/Fri and In Office Tues/Wed/Thurs.

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A Day In The Life

• Ensure that existing customer/distributor satisfaction meets or exceeds expectations.
• Operating as the main point of contact for any and all matters specific to assigned accounts.
• Maximize customer adoption and growth of Aclara products.
• Visit identified key customers/distributors on an as-needed basis.
• Work cohesively with assigned Territory Managers, distribution channel partners, and product managers
• Liaise between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies.
• Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships.
• Coordinate the efforts of Aclara staff members in support of customer issue resolution.
• Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines
• Coordinate any quotation efforts with appropriate Aclara internal resources.
• Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.

What will help you thrive in this role?

• Minimum of a Bachelor's degree in Business or a related field, or equivalent experience.
• 3+ years of proven work experience in a professional setting, customer facing field highly preferred
• Excellent listening, communication and presentation skills.
• Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.
• Ability to prioritize among competing tasks.
• Ability to travel up to 30% of the time.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.