Strategic Client Success Manager - Major Accounts

Franklincovey; United States; Remote; USD 105,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401(k)

Paid time off

Job summary

FranklinCovey is seeking a dynamic Client Success Manager to join our Enterprise Client Success team. You will be a primary point of contact for Major Accounts, ensuring clients derive maximum value from our content, technology, and services.

The ideal candidate will have 3+ years in training and talent development, 1+ years in client-facing consulting, and 1+ years in account or project management, plus exceptional communication and problem-solving skills to drive renewals and expand engagement.

Qualifications

• 3+ years of experience in training and talent development at organization or division level.
• 1+ years in client-facing consulting role with executive/senior leaders and/or multiple stakeholders/workstreams.
• 1+ years of account or project/program management experience.

Responsibilities

• Onboarding new clients effectively, ensuring a smooth transition and rapid time to first value.
• Provide orientation to the All Access Pass subscription elements.
• Conduct discovery to confirm desired results and understand the learning environment, learner profile, and program timeline.
• Advocate solutions by aligning relevant content, technology, and services and clearly outline a feasible implementation strategy.
• Provide training, tools, templates, and guidance to support client launch and learner engagement.
• Build strong client relationships focused on driving results and demonstrating value.
• Strategically manage a high-volume, diverse client portfolio by calibrating engagement and support based on growth potential, client health, key stakeholder influence, business priorities, and available client resources.
• Help create and deliver scalable 1:Many strategies, including client enablement, best-practice sharing, and targeted communications, while providing tailored 1:1 support when client opportunity or risk warrants deeper engagement
• Conduct regular business reviews to review performance metrics, gather feedback, and identify opportunities for other subscription utilization and expansion.
• Facilitate discovery and solutioning to design implementation strategies for new/additional learning programs and learner populations.
• Serve as a strategic thought partner for the client, responding to client requests and questions and proactively sharing best practices.
• Coordinate with internal teams (sales, services, product, and tech support) and advocate for client needs and issue resolution.
• Occasional travel for client and internal meetings, <6 times per year.

Skills

Client relationships

Communication

Presentation skills

Project management

CRM experience

Tools

Salesforce

SharePoint

Zoom

Teams

PowerPoint

Outlook

Job description

FranklinCovey is seeking a dynamic Client Success Manager to join our Enterprise Client Success team. You will be a primary point of contact for Major Accounts, ensuring clients derive maximum value from our content, technology, and services.

The ideal candidate will have 3+ years in training and talent development, 1+ years in client-facing consulting, and 1+ years in account or project management, plus exceptional communication and problem-solving skills to drive renewals and expand engagement.