Senior Customer Success Manager, LMS & Growth

CYPHER Learning, Inc.; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

CYPHER Learning is seeking a Customer Success Manager to drive measurable business outcomes for our LMS platform across US-based customers. You will guide onboarding, adoption, and value realization, ensuring customers achieve learning outcomes and renewals across a remote, globally distributed team.

Ideal candidates bring 5–10 years in Customer Success or related roles within B2B SaaS, with strong communication and strategic thinking, capable of leading executive-level discussions and

Qualifications

• Experience in LMS or learning technologies.
• Experience engaging with L&D, HR, Enablement, or Training stakeholders.
• 5–10 years in Customer Success, Account Management, or client-facing roles.
• Experience in B2B SaaS environments; understanding subscriptions and adoption metrics.

Responsibilities

• Serve as trusted advisor guiding learning, adoption, and workforce enablement strategies.
• Oversee onboarding and implementation from sale to activation.
• Monitor engagement and adoption trends to mitigate risks.
• Identify expansion opportunities and support upsell and growth.
• Own renewal readiness and ensure ongoing value delivery.
• Develop customer success plans aligned to goals and milestones.

Skills

LMS experience

Stakeholder management

B2B SaaS

Retention & expansion

Education

Bachelor’s degree in Business/Technology/Education

Job description

CYPHER Learning is seeking a Customer Success Manager to drive measurable business outcomes for our LMS platform across US-based customers. You will guide onboarding, adoption, and value realization, ensuring customers achieve learning outcomes and renewals across a remote, globally distributed team.

Ideal candidates bring 5–10 years in Customer Success or related roles within B2B SaaS, with strong communication and strategic thinking, capable of leading executive-level discussions and