Strategic Client Success Manager, Higher Education

Illumia, LLC; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible time off

Health, dental, and vision insurance

Employee assistance program (EAP)

Employer-paid life insurance/AD&D

401(k) matching

Employee stock purchase plan

Job summary

Illumia, LLC is seeking a Client Success Manager to partner with clients in higher education and campus accounts, driving health, retention, and growth. You’ll work with AEs/AMs, manage renewals, and ensure value from Illumia's campus technology solutions.

You will own the renewal lifecycle, coordinate onboarding, and promote product adoption while maintaining data accuracy across systems. This role is critical for regional growth and client success.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in sales or customer service, preferably for a software technology company.
• Knowledge of the higher education market and ability to manage a book of 100+ accounts.
• Excellent written and verbal communication; experience with CRM systems.

Responsibilities

• Advise clients on solution architecture and product roadmap alignment.
• Collaborate with AEs/AMs to onboard clients and set up in D365 CRM, AHA! Ideas Portal, and support portals.
• Own the full renewal lifecycle, deliver quotes, invoicing, and multi-year agreements; report renewal pipeline weekly in D365 CRM.
• Lead scope/solution calls and generate short-cycle quotes for software, hardware, and services; validate pricing and contracts.
• Provide real-time shipping/order updates and resolve credit or return authorizations promptly.
• Maintain accurate client profiles and reconcile data across systems; manage transitions and losses.
• Drive upgrade campaigns, promote product usage, and plan for end-of-life equipment replacements.
• Support AE-led pipeline reviews, QBRs, and regional planning; coordinate client participation in webinars and user groups.
• Support regional quotas by managing a book of business of 100+ accounts.

Skills

Communication skills

Independent work style

Relationship management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

D365 CRM

AHA! Ideas Portal

Job description

Illumia, LLC is seeking a Client Success Manager to partner with clients in higher education and campus accounts, driving health, retention, and growth. You’ll work with AEs/AMs, manage renewals, and ensure value from Illumia's campus technology solutions.

You will own the renewal lifecycle, coordinate onboarding, and promote product adoption while maintaining data accuracy across systems. This role is critical for regional growth and client success.