Strategic Client Success Manager, Higher Education

Illumia, LLC; Alpharetta, Scottsdale (GA, AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible time off

Health, dental, vision insurance

Employee assistance program (EAP)

Employer-paid life insurance/AD&D

401(k) matching

Employee stock purchase plan

Job summary

Illumia, LLC is seeking a Client Success Manager to partner with higher-education clients and drive value from Illumia solutions. You will manage renewals, coordinate with AEs and AMs, and ensure accurate data across CRM and support portals.

You will lead onboarding, guide solution adoption, and coordinate with regional teams to optimize outcomes while maintaining a 100+ account book and pursuing growth opportunities within the territory.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in sales or customer service, preferably for software/tech.
• Knowledge of the higher education market and ability to manage 100+ accounts.
• Ability to work independently and manage multiple priorities.
• CRM familiarity with quotes, orders, and account data across platforms.

Responsibilities

• Advise clients on solution architecture and product roadmap alignment with goals.
• Collaborate with AEs/AMs to execute joint account strategies and onboarding.
• Own renewals lifecycle,Quotes/invoices, and multi-year agreements; report progress.
• Generate short-cycle quotes for software, hardware, and services; validate pricing.
• Maintain accurate client profiles in D365; manage data across systems.
• Drive upgrade campaigns and upsell/cross-sell opportunities; plan for end-of-life upgrades.
• Support AE-led reviews, webinars, and regional planning; engage clients in programs.
• Assist RVP and leadership to achieve regional quotas with 100+ account book.

Skills

Account management

Customer service

Communication skills

Independence

CRM proficiency (D365)

Education

Bachelor's degree or equivalent

Tools

D365 CRM

AHA! Ideas Portal

Quoting systems

Job description

Illumia, LLC is seeking a Client Success Manager to partner with higher-education clients and drive value from Illumia solutions. You will manage renewals, coordinate with AEs and AMs, and ensure accurate data across CRM and support portals.

You will lead onboarding, guide solution adoption, and coordinate with regional teams to optimize outcomes while maintaining a 100+ account book and pursuing growth opportunities within the territory.