Strategic Client Success Manager - Higher Ed SaaS (Hybrid)

Watermark; Austin (TX); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Watermark, a global SaaS provider of assessment software for higher education, is seeking a Client Success Manager for a hybrid role in Austin, near The Domain. You will collaborate with clients to adopt and leverage Watermark solutions, cultivating trusted advisor relationships to drive campus leadership toward goals.

You will work with Sales and the executive team to expand accounts, manage risk, and document interactions while contributing to a world-class CSM team.

Qualifications

• Bachelors degree in business or a related field.
• Higher Education background required.
• Experience defining institutional outcomes and driving the institution toward those outcomes through value-added conversations and strategic reviews.
• Experience presenting ROI to Deans, Directors, and institutional leadership (Provosts, VPs, Presidents).
• Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed.
• Ability to work independently and in collaborative and/or team settings, taking ownership of assigned tasks.
• Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels.
• Ability to absorb knowledge quickly, work well under pressure, and thrive in a changing environment.
• Preference for those with experience in Sales or Account Management.
• Experience presenting to audiences of all sizes, both in-person and virtually.
• Willing and able to travel periodically (3-4 trips, annually; up to 25%).

Responsibilities

• Collaborating with current clients to drive adoption and ensure achievement of the clients goals and objectives with Watermark platforms.
• Action planning and aligning internal resources to ensure client needs are met
• Building trusted relationships with key client stakeholders
• Supporting clients in effectively driving change on their campuses
• Partnering with Sales to drive expansion through cross and upsell opportunities
• Partnering with Watermark executive team for top account management
• Identifying risks that manifest within your client portfolio and initiating playbooks
• Documenting client information, activities, and interactions
• Creating services opportunities by introducing Academy training and Services packages
• Participating in the implementation phase as needed as strategic consultant
• Meeting with manager regularly to discuss challenges, risks and opportunities
• Contributing to the growth and development of a world class CSM team

Skills

Interpersonal skills

Communication

Time management

Portfolio management

Travel willingness

Team player

Critical thinking

Education

Bachelor's degree in business or related field

Higher Education background

Job description

Watermark, a global SaaS provider of assessment software for higher education, is seeking a Client Success Manager for a hybrid role in Austin, near The Domain. You will collaborate with clients to adopt and leverage Watermark solutions, cultivating trusted advisor relationships to drive campus leadership toward goals.

You will work with Sales and the executive team to expand accounts, manage risk, and document interactions while contributing to a world-class CSM team.