Health Plan Senior Success Leader (Remote)

Sword; United States; À distance; USD 116 000 - 182 000; Plein temps

Résumé du poste

Sword Health is seeking a Senior Customer Success Manager to lead the end-to-end lifecycle for a high-priority health plan portfolio. You will onboard, manage, and grow national and regional health plan accounts, building trusted relationships with payors and provider networks.

This role requires 5+ years in enterprise customer success or account management, a strong grasp of ASO, Fully Insured, Medicare, and Medicaid processes, and the ability to turn data into strategic insights that drive

Qualifications

• Experience managing national and regional health plans across fully insured, ASO, and Medicare lines of business.
• 5+ years in enterprise-level customer success or account management.
• Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations.
• Strong understanding of payor financial landscape, including MLR and value-based care models.
• Strong project management skills and ability to manage multiple customers and projects simultaneously.

Responsabilités

• Lead the end-to-end lifecycle for a high-priority book of health plan business.
• Build trusted and strategic relationships with health plan customers and stakeholders.
• Navigate the nuances of ASO, Fully Insured, Medicare, and Medicaid payor landscapes.
• Own renewals and identify growth opportunities with sales.
• Translate complex data into actionable insights to showcase ROI.
• Develop and maintain multi-year account plans to identify expansion opportunities.
• Collaborate with Implementation and Marketing to ensure seamless launches and enrollment targets.
• Mentor junior team members and contribute to scalable playbooks.

Connaissances

Customer success

Account management

Relationship building

Analytical storytelling

Project management

Outils

CRM software

Description du poste

Sword Health is seeking a Senior Customer Success Manager to lead the end-to-end lifecycle for a high-priority health plan portfolio. You will onboard, manage, and grow national and regional health plan accounts, building trusted relationships with payors and provider networks.

This role requires 5+ years in enterprise customer success or account management, a strong grasp of ASO, Fully Insured, Medicare, and Medicaid processes, and the ability to turn data into strategic insights that drive