Strategic Client Success Manager - EdTech Growth

Edlink; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Downtown parking

Generous PTO

Weekly team lunches

No bureaucracy

Flexible hours

Health, Dental, and Vision insurance

Paid Parental Leave

Job summary

Edlink in Austin, TX is seeking a Client Success Manager (CSM) to own strategic relationships with educational technology clients on-site. You will connect product value to client goals, manage adoption, and drive renewals in collaboration with Sales and Product.

The role emphasizes proactive risk management, strong stakeholder communication, and a focus on outcomes. This is an in-office position with growth opportunities in a fast-growing startup.

Qualifications

• Experience working in startup or startup-like environments.
• Ability to troubleshoot and explain product tradeoffs to clients.
• Excellent writing and verbal communication with executives.
• Ability to build trust with diverse stakeholders.
• Proactive in surfacing risks and escalations.
• Strong judgment on when to act independently.
• Focus on client outcomes and product value.
• Highly organized with reliable follow-through.

Responsibilities

• Build strong, trusted relationships with clients across technical, operational, and executive stakeholders.
• Understand each client’s goals, constraints, priorities, and map Edlink’s value to outcomes.
• Lead strategic client touchpoints, including business reviews and adoption check-ins.
• Help clients derive value by identifying workflow improvements and best practices.
• Monitor account health and risk signals before they escalate.
• Advocate for the client by sharing context with Product, Engineering, Support, and Leadership.
• Translate complex topics into clear recommendations for technical and non-technical audiences.
• Collaborate with Sales on commercial topics while focusing on outcomes and adoption.
• Continuously improve the client experience and internal processes.

Skills

Startup experience

Technical stakeholder communication

Executive communication

Relationship building

Risk identification

Product API familiarity

Client outcomes focus

Organizational skills

Job description

Edlink in Austin, TX is seeking a Client Success Manager (CSM) to own strategic relationships with educational technology clients on-site. You will connect product value to client goals, manage adoption, and drive renewals in collaboration with Sales and Product.

The role emphasizes proactive risk management, strong stakeholder communication, and a focus on outcomes. This is an in-office position with growth opportunities in a fast-growing startup.