Client Success Manager

Edlink; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Downtown parking

Generous PTO

Weekly team lunches

No bureaucracy

Flexible hours

Health, Dental, and Vision insurance

Paid Parental Leave

Job summary

Edlink in Austin, TX is seeking a Client Success Manager (CSM) to own strategic relationships with educational technology clients on-site. You will connect product value to client goals, manage adoption, and drive renewals in collaboration with Sales and Product.

The role emphasizes proactive risk management, strong stakeholder communication, and a focus on outcomes. This is an in-office position with growth opportunities in a fast-growing startup.

Qualifications

• Experience working in startup or startup-like environments.
• Ability to troubleshoot and explain product tradeoffs to clients.
• Excellent writing and verbal communication with executives.
• Ability to build trust with diverse stakeholders.
• Proactive in surfacing risks and escalations.
• Strong judgment on when to act independently.
• Focus on client outcomes and product value.
• Highly organized with reliable follow-through.

Responsibilities

• Build strong, trusted relationships with clients across technical, operational, and executive stakeholders.
• Understand each client’s goals, constraints, priorities, and map Edlink’s value to outcomes.
• Lead strategic client touchpoints, including business reviews and adoption check-ins.
• Help clients derive value by identifying workflow improvements and best practices.
• Monitor account health and risk signals before they escalate.
• Advocate for the client by sharing context with Product, Engineering, Support, and Leadership.
• Translate complex topics into clear recommendations for technical and non-technical audiences.
• Collaborate with Sales on commercial topics while focusing on outcomes and adoption.
• Continuously improve the client experience and internal processes.

Skills

Startup experience

Technical stakeholder communication

Executive communication

Relationship building

Risk identification

Product API familiarity

Client outcomes focus

Organizational skills

Job description

Client Success Manager (CSM) | On-Site in Austin

Edlink takes on some of the toughest problems in educational technology. We help turn messy data into useful data to make it fast and easy for learning platforms to integrate with school data systems. Our API helps over 60 million people at 5,000 districts & universities use and access their learning platforms.

We're a small startup located in Austin, but growing fast. The ideal candidate will not just be an employee; they will have the opportunity to contribute massively to the growth and direction of the organization as a whole.

What You’ll Be Up To:

• Build strong, trusted, multi-threaded relationships with clients across technical, operational, and executive stakeholders
• Understand each client’s business goals, technical constraints, internal priorities, and risks — and connect Edlink’s product value back to those outcomes
• Lead strategic client touchpoints, including business reviews, account planning conversations, adoption check-ins, and executive updates
• Help clients get more value from Edlink by identifying workflow improvements, adoption opportunities and best practices
• Proactively monitor account health, usage patterns, stakeholder changes, support trends, and other risk signals before they become client escalations
• Act as the client’s internal advocate by bringing clear, well-documented context to Product, Engineering, Support, Sales, and leadership
• Translate complex product or technical topics into clear recommendations for both technical and non-technical audiences
• Partner closely with Sales and Account Management when commercial topics arise, while keeping your own focus on client outcomes, product value, adoption, and relationship health
• Continuously look for ways to improve the client experience, strengthen internal processes, and make Edlink easier to work with

Who You Are:

• You’ve worked in a startup, startup-like environment, or another setting where ownership, ambiguity, and follow-through mattered a lot
• You’re comfortable speaking with technical stakeholders and can understand enough of the product to troubleshoot, explain tradeoffs, ask good questions, and guide clients toward the right next step
• You’re an excellent communicator — polished in writing, strong in meetings, thoughtful with executives, and able to make complex topics feel simple
• You know how to build trust with different kinds of people — from day-to-day users to technical stakeholders to senior leaders. You’re comfortable learning what each person cares about, adapting your communication style, and becoming someone they trust to follow through.
• You’re proactive about surfacing risk. You notice when usage changes, a champion leaves, priorities shift, communication slows down, or a client’s goals no longer line up with how they’re using the product
• You have strong judgment around when to solve something yourself, when to escape, and how to bring internal teams the full context they need to act quickly
• You care about business outcomes, not just task completion. You want to understand what success means for the client and how Edlink can help them get there
• You’re organized enough that clients and teammates trust you to follow through without being chased
• You can spot when a client may be losing confidence, asking for work outside the intended scope, or showing signs that their needs are changing

Who This Role is Perfect For:

• Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
• Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.
• Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.
• Passionate about working with technical products? This role needs someone who’s excited to dig into our API and data solutions to help clients succeed.

What You’ll Get:

Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.

• $85K - $120K Depending on Experience + Performance Based Bonus
• OTE $93K - $132K
• Variable salary as 10% of overall OTE (90/10 split)
• Downtown parking
• Generous PTO
• Weekly team lunches
• No bureaucracy
• Flexible working hours
• Health, Dental, and Vision Insurance Options
• Paid Parental Leave

Know someone that might be interested?