Strategic Client Success Manager - Cybersecurity SaaS

Paramify; Lehi (UT); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

100% Company-paid health, dental, and vision coverage

100% paid parental leave

Professional development opportunities

Minimum of 10 PTO days + 10 paid company holidays

Job summary

TwinThread is looking for a Client Success Manager in Lehi, UT. This role involves managing customer relationships, guiding clients through onboarding and support, and ensuring business outcomes are met. The ideal candidate has over 3 years of experience in Customer Success at a SaaS company, excellent communication skills, and a proven track record of driving account growth and renewals. Benefits include competitive salary, health coverage, flexible work schedule, and professional development opportunities.

Qualifications

• 3+ years in Customer Success or related field at a SaaS company.
• Experience with compliance-driven or technical solutions.
• Proven track record of managing renewals and driving account growth.
• Excellent communication and relationship-building skills.

Responsibilities

• Own the end-to-end customer journey for your portfolio.
• Build deep relationships with customers and develop tailored success plans.
• Proactively identify opportunities for account growth and renewal.
• Monitor customer health through usage analytics and feedback.

Skills

Client Success Management

Communication Skills

Project Management

Problem-solving

Technical Support

Tools

HubSpot

Zendesk

JIRA

Job description

TwinThread is looking for a Client Success Manager in Lehi, UT. This role involves managing customer relationships, guiding clients through onboarding and support, and ensuring business outcomes are met. The ideal candidate has over 3 years of experience in Customer Success at a SaaS company, excellent communication skills, and a proven track record of driving account growth and renewals. Benefits include competitive salary, health coverage, flexible work schedule, and professional development opportunities.