Global Remote Customer Success Manager

Pear VC; Lehi (UT); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A technology investment firm is seeking a Customer Success Manager in Lehi, Utah. The ideal candidate will onboard new customers, drive adoption, and manage relationships in a fast-paced environment. Candidates should have 2–4 years of experience in customer success roles, particularly in B2B SaaS or fintech, along with strong communication skills and familiarity with CRM tools. This role offers the opportunity to manage an international remote team.

Qualifications

• 2–4 years in a customer-facing role in B2B SaaS or fintech.
• Experience managing post-sale relationships and driving retention.
• Ability to thrive in a fast-moving, startup-style environment.

Responsibilities

• Guide new customers through implementation and setup.
• Build relationships with key stakeholders to reduce churn.
• Help customers understand how to best use the product.

Skills

Customer Success

Strong communication skills

CRM tools familiarity

Team management

Data analysis

Tools

Salesforce

HubSpot

Jira

Job description

A technology investment firm is seeking a Customer Success Manager in Lehi, Utah. The ideal candidate will onboard new customers, drive adoption, and manage relationships in a fast-paced environment. Candidates should have 2–4 years of experience in customer success roles, particularly in B2B SaaS or fintech, along with strong communication skills and familiarity with CRM tools. This role offers the opportunity to manage an international remote team.