Strategic Client Success Manager

The Stepstone Group; Scottsdale (AZ); On-site; USD 58,000 - 96,000; Full time

Job summary

Appcast, part of the Stepstone group, seeks an Account Manager to maintain relationships with clients, manage advertising spend, and optimize campaigns across Appcast’s platform. You will be the client advocate, partner with cross-functional teams, and deliver insights and strategic recommendations to drive outcomes.

Responsibilities include owning a portfolio of client accounts, tracking spend, presenting reports, and leading quarterly business reviews with data storytelling.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in a related account management/customer success role.
• Experience in software industry sales, account management or technical roles is valued.

Responsibilities

• Build and maintain strong client relationships as main contact and partner.
• Own a portfolio of client accounts and understand each client’s outcomes.
• Track and manage client advertising spend daily, weekly, and monthly.
• Provide research and insights to build multi-channel campaigns and strategic recommendations.
• Perform data analysis, derive insights, and present reports to clients.
• Collaborate with product and development teams to resolve issues and deepen product understanding.
• Support sales teams to evolve client product mix and goals.
• Educate clients on campaigns and Appcast platform features and updates.
• Exceed client expectations through proactive communication and delivery.
• Lead quarterly business reviews with data collection, interpretation, and storytelling.

Skills

Client relationship management

Problem solving

Cross-functional collaboration

Communication

Analytical storytelling

Organization

Education

Bachelor’s degree or equivalent experience

Tools

Slack

Jira

Microsoft Teams

Job description

Appcast, part of the Stepstone group, seeks an Account Manager to maintain relationships with clients, manage advertising spend, and optimize campaigns across Appcast’s platform. You will be the client advocate, partner with cross-functional teams, and deliver insights and strategic recommendations to drive outcomes.

Responsibilities include owning a portfolio of client accounts, tracking spend, presenting reports, and leading quarterly business reviews with data storytelling.