Account Manager

StepStone Group; Denver (CO); On-site; USD 57,500 - 96,000; Full time

Job summary

StepStone Group in Denver is seeking an Account Manager to maintain client relationships and manage advertising spend while leveraging data for optimal outcomes. In this role, you will act as an advocate and partner for the clients, ensuring their needs are met effectively.

Candidates should possess a Bachelor's degree and at least 3 years of relevant experience. The position involves travel for meetings, and offers a salary range of $57,500 to $96,000.

Qualifications

• 3+ years of work experience in account management or customer success role.
• Professional experience in the software industry is highly valued.

Responsibilities

• Build and maintain strong, meaningful relationships with clients.
• Track and manage client advertising spend proactively.
• Provide media and marketing research to support client needs.
• Perform complex data analysis and present insights to clients.
• Partner with internal teams to solve client issues.

Skills

Relationship management

Data analysis

Client advocacy

Multi-channel advertising

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

Account Manager

The Account Manager is responsible for maintaining relationships with Appcast clients, managing their advertising spend, and helping them maneuver and operate through Appcast's software solutions and managed service offerings. This position will manage a portfolio of client accounts, building their expertise in client needs, and becoming an extension of their team. The Account Manager will work with clients to leverage Appcast's data and strategic capabilities to deliver the results, serving internally as the client's advocate and externally as the client's true partner.

Job Responsibilities

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
• Own a portfolio of client accounts, gain a deep understanding of each client's desired outcomes, and work with internal partners to drive the client's desired KPI's and outcomes.
• Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.
• Provide media and marketing research that addresses client needs and leverage those insights to build multi-channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals.
• Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews.
• Partner cross-functionally with the product, and development teams to investigate bugs and technical issues, and solve client facing issues while building technical understanding of Appcast's product suite.
• Partner with strategy and sales teams to build and present business cases for evolving client product mix by expanding and exceeding client's goals.
• Empower clients with the education and information they need to successfully understand campaigns and data within the Appcast platform, including keeping clients up to date with product enhancements, changes, or technical issues.
• Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries.
• Lead quarterly business reviews including data collection, interpretation, storytelling and presentation.

Education and Experience

• Bachelor's degree or equivalent experience
• 3 or more years of work experience, preferably in an industry related account management and/or customer success role
• Professional experience in the software industry in sales, account management or technical roles is highly valued but not required for this role

Travel Requirements

• Typical travel for this position will include quarterly travel, attending internal and external meetings; however, this may vary based on business needs and opportunities.

Fair Labor Standards Act Status

• Salaried Exempt: Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a work week.

Expected Salary Range: $57,500-$96,000