Hybrid-Work Customer Success Strategist

StepStone Group; Lebanon (NH); Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Appcast, part of the StepStone group, is seeking a Customer Success Specialist in London to manage client relationships and optimize recruitment advertising spend. You will leverage Appcast’s data and product suite to deliver results while acting as a trusted partner to clients across Europe.

You will collaborate with Sales, Strategy and product teams, conduct quarterly business reviews, and translate complex data into actionable insights for clients in a fast-paced, hybrid work environment.

Qualifications

• 3+ years of work experience, preferably in a client-facing account management or customer success role.
• Experience in software industry in sales, account management or technical roles is valued.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Build and maintain strong client relationships as main contact, advocate and partner.
• Own a portfolio of client accounts; understand outcomes and drive KPI attainment.
• Monitor and manage client advertising spend daily, weekly and monthly; propose budget solutions.
• Perform complex data analysis; present reports to clients to illustrate value.
• Collaborate with product and development teams to resolve bugs and issues for clients.
• Develop deep understanding of recruitment marketing landscape to deliver multi-channel strategies.
• Educate clients to understand campaigns and data in the Appcast platform and communicate product changes.
• Exceed client expectations by clear, proactive communication and delivery.
• Lead quarterly business reviews with data collection, interpretation, and storytelling.

Skills

Client relationship management

Data analysis

Cross-functional collaboration

Communication skills

Analytical storytelling

Problem solving for clients

Multiplatform communication (Slack, MS

Education

Bachelor’s degree or equivalent experience

Tools

Slack

Jira

Microsoft Teams

Job description

Appcast, part of the StepStone group, is seeking a Customer Success Specialist in London to manage client relationships and optimize recruitment advertising spend. You will leverage Appcast’s data and product suite to deliver results while acting as a trusted partner to clients across Europe.

You will collaborate with Sales, Strategy and product teams, conduct quarterly business reviews, and translate complex data into actionable insights for clients in a fast-paced, hybrid work environment.