Strategic Client Success Manager

Magellan Health; Pennsylvania; Hybrid; USD 94,000 - 160,000; Full time

Benefits offered by this job

Short-term incentives

Comprehensive benefits

Health & life insurance

Job summary

Magellan Health, Inc. is seeking a Client Success Manager to serve as a trusted advisor for technology solutions within contracted services.

You will bridge Magellan Technology with the client’s needs, ensuring implementation and support services are planned, executed, and delivered with precision and efficiency. You will lead client management, stakeholder communication, and technical guidance to help clients realize the full value of services, coordinating cross-functional teams for smooth

Qualifications

• Associate's degree in computer and information science, healthcare administration, business or related field.
• 7+ years' professional IT experience.
• 7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry.
• May consider an equivalent combination of education and experience.
• Proven track record of managing enterprise-level clients and delivering technology solutions.
• Strong technical acumen with the ability to translate complex solutions into business value for clients.
• Excellent relationship management, stakeholder communication, and problem-solving skills.
• Demonstrated ability to lead cross-functional teams and drive outcomes in complex, matrixed environments.

Responsibilities

• Work with leadership to address discontent with client customers and address issues immediately.
• Attend meetings to keep Magellan apprised of changes impacting processes in support of the client.
• Gather and document issues and requests for change from the client.
• Maintain status updates and communicate to leadership and client contacts.
• Collaborate with stakeholders to provide status and iterative releases.

Skills

Account Management

IT

Project/Program Management

Education

Associate

Bachelor's

Job description

Magellan Health, Inc. is seeking a Client Success Manager to serve as a trusted advisor for technology solutions within contracted services.

You will bridge Magellan Technology with the client’s needs, ensuring implementation and support services are planned, executed, and delivered with precision and efficiency. You will lead client management, stakeholder communication, and technical guidance to help clients realize the full value of services, coordinating cross-functional teams for smooth