Client Success Manager

Magellan Health; South Mahoning Township (PA); Hybrid; USD 93,955 - 159,725; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Magellan Health is seeking a Client Success Manager to serve as trusted advisor and primary owner of the successful delivery of technology solutions for contracted services and client adoption. The role bridges Magellan Technology with client needs, guiding implementation and value realization across stakeholders in healthcare IT.

Lead cross-functional teams, communicate with executives, and ensure high-quality client experience while aligning with Sales and Client Account Management goals.

Qualifications

• 7+ years of professional IT experience.
• 7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry.
• May consider an equivalent combination of education and experience.
• Proven track record of managing enterprise-level clients and delivering technology solutions.
• Strong technical acumen with the ability to translate complex solutions into business value for clients.
• Excellent relationship management, stakeholder communication, and problem-solving skills.

Responsibilities

• Attend meetings with the client to keep Magellan apprised of changes impacting processes.
• Gather and document issues and requests for change from the client.
• Maintain status updates and communicate to leadership and client contacts.
• Collaborate with stakeholders to provide status and iterative releases.
• Coordinate with stakeholders to ensure delivery and client satisfaction.

Skills

Client success

Account management

Program management

Healthcare IT

Stakeholder communication

Problem solving

Leadership

Education

Associate's degree in computer and information science, healthcare administration, business or related field

Job description

Client Success Manager

This position is a trusted advisor and has overall accountability for the successful delivery of the technology solutions for contracted services and adoption of new systems, processes, and products in alignment with Sales and Client Account Management Executive. They act as the bridge between Magellan Technology and the client's needs, ensuring that every aspect of the implementation and support services is planned, executed, and delivered with precision and efficiency. Their role encompasses client management, stakeholder communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. Working as the client advisor with respect to our scope of contracted services, providing insight and guidance on Magellan’s Technology Product and technical roadmaps. The individual is responsible for transforming our processes that touch people, technology, and culture, focused on the quality of client experience at all levels, and acts as a true client advocate, ensuring the client’s voice is represented. Work with your leadership to keep them apprised of any discontent with client customers so that any issues can be addressed immediately.

Responsibilities

• 10% Attend meetings, as deemed necessary by the client, to keep Magellan apprised of any changes that may impact our current processes in support of the client.
• 40% Gather and document issues and requests for change as they are received from the client.
• 20% Maintain status updates and communicate to your leadership and client contacts.
• 20% Work closely with stakeholders to provide status, iterative releases.
• 10% Work closely with stakeholders to provide status, iterative releases.

Other Job Requirements

• Associate's degree in computer and information science, healthcare administration, business or related field.
• 7+ years' professional IT experience.
• 7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry.
• May consider an equivalent combination of education and experience.
• Proven track record of managing enterprise-level clients and delivering technology solutions.
• Strong technical acumen with the ability to translate complex solutions into business value for clients.
• Excellent relationship management, stakeholder communication, and problem-solving skills.
• Demonstrated ability to lead cross-functional teams and drive outcomes in complex, matrixed environments.

General Job Information Title Client Success Manager Grade 29 Work Experience - Required Account Management, IT, Project/Program Management Work Experience - Preferred Education - Required A Combination of Education and Work Experience May Be Considered., Associate Education - Preferred Bachelor's License and Certifications - Required License and Certifications - Preferred Salary Range Salary Minimum: $93,955 Salary Maximum: $159,725 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package.

• Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment. We value professional growth and development, total health and wellness, rewards and recognition as well as employee unity. Magellan is a place where you can thrive. Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.