Strategic Client Success Manager

Avant Staffing Associates LLC; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

Avant Staffing Associates LLC seeks a Client Success Manager to nurture client relationships and manage daily client activities from onboarding to placement of healthcare professionals. You will handle contract management, escalations, and alignment of service lines to ensure successful placement and delivery.

The role requires strong communication, organizational skills, and experience in healthcare staffing, with the ability to conduct regular client reviews and onsite visits.

Qualifications

• Bachelor’s degree in Business, Management or related field.
• Minimum 2 years of prior sales and account management experience; or 3–4 years in Customer Service/HR.
• Healthcare industry experience required.
• Proven ability to develop workflows and processes to generate results.
• Outstanding communication, organizational, and time management skills.
• Intermediate competency with database management and HRIS software.
• Excellent computer skills in Microsoft environment (Word, PowerPoint, Excel, Adobe Pro/FoxIT).

Responsibilities

• Serve as lead point of contact for all matters specific to assigned client accounts.
• Partner with Business Development to onboard new clients and identify expansion opportunities.
• Submit applicants to clients for placement consideration to secure interviews.
• Assist in escalations related to interviews, job offers, and confirmations.
• Reinforce Avant policies related to placement, employment terms, and confirmations.
• Engage with HCPs regarding placement process questions.
• Validate client open job orders to keep Avant database accurate.
• Facilitate job offers and align service lines for placement and delivery.
• Identify assignment-threatening situations and propose solutions.
• Conduct client business reviews and onsite visits.
• Manage contract aspects including annual bill rate increases.
• Maintain Avant databases and key reports with current client information.
• Assist in creating/updating SOPs for internal processes.
• Maintain up-to-date information for placement starts and at-risk assignments.
• Meet KPIs, maximize conversions, report metrics, and escalate issues.

Skills

Client relationships

Onboarding

Account management

Escalation handling

Communication

Time management

HRIS software

Microsoft Office

Education

Bachelor’s degree in Business/Management or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Adobe Pro/FoxIT

Job description

Avant Staffing Associates LLC seeks a Client Success Manager to nurture client relationships and manage daily client activities from onboarding to placement of healthcare professionals. You will handle contract management, escalations, and alignment of service lines to ensure successful placement and delivery.

The role requires strong communication, organizational skills, and experience in healthcare staffing, with the ability to conduct regular client reviews and onsite visits.