Strategic Client Success Lead (NAM)

Lever, Inc.; New York (NY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

Dental & Vision

Health Insurance

Life Insurance

Mental Health program

EAP

Job summary

WGSN is seeking a Client Services Administrator to support the North America team with outstanding administrative and operational duties. Reporting to the Manager of Client Services, North America, the role focuses on efficiency, client engagement and retention across the NAM portfolio.

You will join a diverse US-based team in a high-performing environment, collaborating with product and technology to gather feedback and deliver educational sessions while ensuring superior service standards.

Qualifications

• At least 2 years of experience in a Client Success role.
• C-level communication skills.
• Experience with Salesforce and Google Suite.

Responsibilities

• Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk and growth opportunities.
• Exceed client expectations by delivering best-in-class service and engagement.
• Ensure KPIs are met and partner with Account Managers on retention strategies.
• Resolve client issues promptly and follow up within 24 hours.
• Stay up-to-date on WGSN products and provide product knowledge leadership.
• Engage subscribers to demonstrate value and maximize ROI.

Skills

Client Success

Salesforce

Google Suite

C-level communication

Attention to detail

Presentation skills

Collaboration

Tools

Salesforce

Google Suite

Job description

WGSN is seeking a Client Services Administrator to support the North America team with outstanding administrative and operational duties. Reporting to the Manager of Client Services, North America, the role focuses on efficiency, client engagement and retention across the NAM portfolio.

You will join a diverse US-based team in a high-performing environment, collaborating with product and technology to gather feedback and deliver educational sessions while ensuring superior service standards.