Client Success Strategy Lead

Nexxen International; Chicago (IL); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Parental leave

Unlimited vacation

Company-paid holidays

Job summary

Nexxen International is seeking a strategic Manager of Client Success in our Central Region. You will lead a high-performing team of Client Success Managers, driving client satisfaction, retention, and revenue growth in a fast-paced digital advertising environment.

Reporting to the Sr Director, Central Client Success, you will collaborate across Sales, Product, Marketing, Operations, Finance, and Legal to maximize client value.

Qualifications

• 5+ years of experience in advertising, ad tech, or digital media with a focus on client services, account management, or media sales.
• 2+ years managing teams with a track record of hiring, mentoring, motivating and scaling talent.
• Demonstrated success managing large-scale strategic accounts and campaign budgets ($100M+).
• Expertise in programmatic advertising, CTV, and digital media platforms.

Responsibilities

• Lead and develop a high-performing Client Success team of 4-6 individual contributors through coaching and a culture of learning and accountability.
• Act as trusted advisors guiding clients toward business goals with data-driven media strategies and a customer-first mindset.
• Oversee client relationships across the campaign lifecycle, focusing on retention, upsell opportunities, and revenue growth.
• Design and implement scalable workflows and operational best practices to increase efficiency and client impact.
• Serve as escalation point for complex client issues and collaborate across departments to align client needs with Nexxen offerings.
• Partner across Sales, Product, Marketing, Operations, Finance, and Legal to maximize client value.
• Use data and insights to track KPIs and drive informed decisions; maintain deep knowledge of Nexxen’s full product suite.
• Deliver strategies to achieve gains in client satisfaction, revenue growth, renewal rates, and upsells.

Skills

Advertising & media

Team leadership

Budget management

Analytics

Cross-functional

Job description

Nexxen International is seeking a strategic Manager of Client Success in our Central Region. You will lead a high-performing team of Client Success Managers, driving client satisfaction, retention, and revenue growth in a fast-paced digital advertising environment.

Reporting to the Sr Director, Central Client Success, you will collaborate across Sales, Product, Marketing, Operations, Finance, and Legal to maximize client value.