Client Success Manager

Flare; Scottsdale (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Unlimited paid time off

Job summary

Flare, a legaltech startup, seeks a Customer Success Manager to drive client experience and guide family law matters from intake to resolution, partnering with attorneys to anticipate needs and maximize capacity.

You will own relationships, resolve escalations with empathy, and contribute to process improvements, enabling attorneys to take on more work while delivering a smooth, proactive client journey.

Qualifications

• 1–2+ years in a client-facing role owning relationships.
• Demonstrates ownership, initiative, and goal-driven case progression.
• Customer-focused, empathetic, and able to manage multiple cases.
• Creative problem-solver with ability to optimize workflows.
• Strong communication and collaboration with attorneys and clients.

Responsibilities

• Own case progression from intake to resolution, driving momentum and determining next steps with attorneys.
• Conduct regular case reviews to ensure deadlines are met and cases stay on track.
• Provide updates to clients and attorneys, gather information, and preempt issues.
• Identify workflow needs and ensure drafting, filing, and research are efficient.
• Prioritize tasks, draft and manage case documents, and support attorney strategy.
• Spot bottlenecks, propose process improvements, and enable growth.
• Collaborate with internal teams to push cases forward and improve efficiency.
• Track and report client success metrics to inform leadership decisions.

Skills

Client-facing

Ownership mindset

Proactive problem-solver

Relationship building

Time management

Strong communicator

Collaborative

Tech-savvy / AI tools

Data-driven

Fast-paced mindset

Job description

Hello, we’re Flare!
We are reimagining how attorneys and clients work together. We are obsessed with building solutions that empower attorneys and consumers through the legal journey.
Funded by leading VC firms, we are an industry leader in legal technology. Our platform simplifies the delivery of complex legal services while providing ease and clarity to clients and attorneys throughout the process. With a global team that brings a fresh perspective, Flare is revolutionizing the way legal services are delivered. We’re a team of creative problem-solvers who want to make the world a better place. Join us!

Are you a proactive, tech-savvy, client-obsessed professional who wants to redefine what it means to support clients and attorneys? Do you thrive in fast-paced environments and enjoy solving complex problems creatively? Then this is the role for you.

As a Customer Success Manager at Flare, you'll be the strategic driver of client experience and case progression — leading clients through family law matters and ensuring cases move smoothly and efficiently. You'll own the client relationship, resolve escalations with empathy, and partner closely with attorneys to anticipate needs, maximize capacity, and drive growth. This role requires exercising independent judgment in managing client relationships, case workflows, and operational improvements.

What You'll Do

• Own case progression from intake to resolution, driving case momentum and using discretion to determine next steps, engaging attorneys at key decision points and when legal input is required.
• Conduct regular case reviews with attorneys to ensure deadlines are met and cases are on track.
• Communicate consistently with clients and attorneys to provide updates, gather information, and keep everyone informed — anticipating issues before they arise.
• Identify legal workflow needs and ensure drafting, filing, and legal research are executed efficiently. Exercise judgment in prioritizing and anticipating what is needed for the case, drafting and managing case documents and filings for attorney review, and researching case-related information and law to support attorney strategy and case progression.
• Identify and resolve bottlenecks or obstacles creatively, ensuring cases move efficiently and recommending process improvements.
• Support attorneys as a strategic partner by anticipating their needs, enabling them to take on more business and drive growth.
• Spot repeat business opportunities and advocate for clients while supporting attorneys' goals.
• Collaborate with internal teams to push client cases forward and improve operational efficiency.
• Track and report on client success metrics to inform and advise leadership decisions.

Who You Are

Must-Haves:

• 1-2+ years of experience in a client-facing role (customer success, case management, client services, or similar) — you've owned relationships and outcomes, not just tasks.
• Strong ownership mindset — you dive in, take initiative, and push cases forward without waiting for direction.
• Client-obsessed and always trying to stay one step ahead — you're energized by supporting people, proactively solving problems, and delivering a smooth and empathetic experience.
• Creative problem-solver — you view obstacles as challenges to overcome and opportunities to innovate.
• Relationship builder — you earn trust with clients and attorneys while providing proactive support.
• Thrives in high-volume, fast-paced environments with excellent time management and prioritization skills.
• Tech-forward — comfortable adopting new tools and integrating AI or other platforms into your workflows.
• Metric-driven and competitive — excited to analyze data, influence outcomes, and report on client experience metrics.
• Excellent communicator — written and verbal, adaptable between professional and approachable tones.
• Collaborative team player — willing to help teammates, share knowledge, and contribute to a positive culture.

Nice-to-Haves:

• Legal experience in filings, court procedures, or family law.
• Law firm or Legal Admin/Paralegal experience.

Why Flare

• The chance to own client experience and case progression at a legaltech company driving real outcomes for a growing client base.
• Build and improve the processes behind some of the most complicated — and human — moments in people's lives.
• A diverse, collaborative culture with real opportunities for growth as the team scales.
• Comprehensive benefits, including health insurance, retirement plans, and unlimited paid time off.
• A well-funded startup backed by top-tier investors, with big plans to become the largest legal care company in the world.

Join our team and become a key contributor to how we deliver exceptional legal experiences to our clients.

Flare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.