Strategic Client Success Lead for Growth & Delivery

PwC; Oklahoma City (OK); Sur place; USD 151 000 - 202 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401k

Holiday pay

Vacation

Sick leave

Parental leave

Résumé du poste

PwC's Advisory practice seeks a Client Success Lead/Director in Oklahoma City to drive client relationships, guide engagement direction, and support growth across software and product innovations. You will translate client needs into actionable service plans, mentor leaders, and coordinate across cloud, data, analytics, and modernization streams.

In this role you will balance strategic direction with hands-on delivery, manage escalations, and align delivery with client objectives while upholding

Qualifications

• Bachelor's degree required or equivalent with extensive experience in client success
• Minimum 8 years of experience in related roles
• Experience leading client success across complex technology programs is preferred

Responsabilités

• Lead client success strategies for managed engineering services
• Shape client engagement models across cloud, data, analytics, and modernization workstreams
• Direct escalations and service improvements to strengthen retention and adoption
• Build trusted relationships with client executives and internal stakeholders
• Coaching and developing leaders on service excellence and client management
• Translate client needs into actionable service plans for AI-enabled operations and automation

Connaissances

Client success leadership

Engagement strategy

Executive relationship building

Change management

Formation

Bachelor's degree

Description du poste

PwC's Advisory practice seeks a Client Success Lead/Director in Oklahoma City to drive client relationships, guide engagement direction, and support growth across software and product innovations. You will translate client needs into actionable service plans, mentor leaders, and coordinate across cloud, data, analytics, and modernization streams.

In this role you will balance strategic direction with hands-on delivery, manage escalations, and align delivery with client objectives while upholding