Senior Client Engagement Lead for Cloud & Analytics

PwC; Detroit (MI); On-site; USD 135,000 - 149,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC is seeking a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice, combining customer success management with product innovation to strengthen relationships and outcomes across software-driven services.

You will lead large projects, guide teams through complex client needs, and balance action with escalation while coaching others and shaping clear messages.

Qualifications

• At least a Bachelor's degree or, in lieu of a degree, three years of specialized training and/or progressively responsible work experience for each missing year of college.
• At least 6 years of experience.

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
• Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth

Skills

Client engagement

Cross-functional leadership

Relationship management

Education

Bachelor's degree

Job description

PwC is seeking a Client Engagement Lead Senior Manager to drive client-focused work within our Software and Product Innovation practice, combining customer success management with product innovation to strengthen relationships and outcomes across software-driven services.

You will lead large projects, guide teams through complex client needs, and balance action with escalation while coaching others and shaping clear messages.