Strategic Client Success Lead for Fortune 500

Hello Heart; Northern (KY); Hybrid; USD 145,000 - 165,000; Full time

Job summary

Hello Heart in the United States is seeking a Senior Manager, Client Success to lead strategic accounts and drive exceptional customer experiences. You will own end-to-end client lifecycle for Fortune 500 clients, manage renewals, and influence executive-level relationships while championing Hello Heart’s value proposition.

You will collaborate with product teams to include customer voice in roadmaps, push for growth, and maintain high satisfaction with a proactive, data-driven approach.

Qualifications

• Demonstrated fluency using AI tools and agents to execute workflows, analyze information, and refine outputs.
• Experience managing large, complex Fortune 500 employer clients with high ARR impact.
• Deep understanding of employer health care ecosystems and renewal cycles.
• Ability to develop strategic customer strategies to support growth and retention.

Responsibilities

• Lead strategic accounts with end-to-end ownership of the client lifecycle for Fortune 500 clients.
• Demonstrate executive presence and communicate credibly with senior stakeholders.
• Own renewals, revenue retention, and growth across a book of business.
• Challenge assumptions, surface risks early, and drive better decisions.
• Build relationships with C-Suite executives and align goals with Hello Heart solutions.
• Collaborate with product teams to capture customer voice and roadmap opportunities.
• Show ownership, take initiative, and deliver results in a fast-paced environment.

Skills

AI tools

Executive presence

Client success

Fortune 500 experience

Renewals

Job description

Hello Heart in the United States is seeking a Senior Manager, Client Success to lead strategic accounts and drive exceptional customer experiences. You will own end-to-end client lifecycle for Fortune 500 clients, manage renewals, and influence executive-level relationships while championing Hello Heart’s value proposition.

You will collaborate with product teams to include customer voice in roadmaps, push for growth, and maintain high satisfaction with a proactive, data-driven approach.